Healthcare Call Center Representative

Customer Service Representative – Healthcare Support (Onsite)Location : Boston, MASchedule : Flexible, 10-hour availability window requiredPay Rate : $25-29 / hr (depending on experienceShift : As a 24 / 7 healthcare support center, we offer flexible scheduling rather than fixed shifts. Candidates hired for first shift roles must be available between 6 : 30 AM and 6 : 00 PM, though actual working hours will fall within this window. Schedules are published 3–4 weeks in advance, providing clarity and consistency.Weekend availability is required—all team members must work either Saturday or Sunday as part of their regular schedule.We are currently prioritizing second shift candidates, especially those open to a Friday–Monday 4x10 schedule. This shift does not currently exist and would be created specifically for the right candidate.Training : Mandatory 2–3 weeks, typically 10 : 30 AM – 6 : 30 / 7 PMAbout the RoleAs a Customer Service Representative, you’ll be the first point of contact for patients calling hospitals and health clinics. You’ll triage calls by identifying the on-call provider, accessing contact details in the database, and routing the call appropriately. This is a high-volume role, handling up to 200 calls per day, with performance measured by KPIs such as answering 85% of calls within 30 seconds.Key ResponsibilitiesTriage incoming calls from patients to appropriate medical contactsUse internal systems to identify on-call providers and contact detailsMaintain high call quality and courteous communicationAdhere to scheduling requirements including weekends and holidaysEnsure perfect attendance during training and maintain strong attendance thereafterTop Must-HavesAvid learner with a growth mindsetCompetitive drive and strong work ethicFlexible availability (10-hour scheduling window)Positive attitude and team-oriented mindsetStrong tenure and reliability in previous rolesNear-perfect attendance recordPreferred ExperiencePrior experience in medical settings (hospitals, clinics, practices)Not advertised as a call center role – this is a healthcare support positionCandidates must be comfortable working onsiteWork EnvironmentOnsite call center supporting 5 major hospitals and 260+ clinicsTeam includes 12–15 agents, 4 supervisors, and support staffBusiness casual dress codeNo free parking for first shift – public transport encouragedEmployee Value PropositionOpportunity to work with top healthcare organizations in the stateCareer growth potential for high performersEssential role – required to work during holidays and inclement weatherPay and BenefitsThe pay range for this position is $22.00 - $25.00 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Boston,MA.Application DeadlineThis position is anticipated to close on Nov 13, 2025.h4>

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.