Associate Director of Admissions, Recruitment & Outreach

Posting Details

Position Information

Posting Number

S24129P

Posting Date

05 / 03 / 2024

Closing Date

09 / 02 / 2024

Title

Associate Director of Admissions, Recruitment & Outreach

Working Title

Associate Director of Admissions, Recruitment & Outreach

Salary Range

Employee Class

Administrator

Department

Undergraduate Admissions

Full-time / Part-time

Full-time

Specialization

Hours Per Week

Standard Work Week

Monday-Friday. Some evening or weekend hours may be required.

Job Summary

The Associate Director of Admissions, Recruitment & Outreach manages the prospective student lifecycle that increases awareness, engagement, and conversion activities with Chicago State University.

The Associate Director reports to the Assistant Vice President Enrollment Management & Director of Undergrad Admission on the development, implementation, and direction of a comprehensive and strategic communication and recruitment plan that supports increasing the number of newly admitted students (yield) enrolling at Chicago State University.

The ideal candidate is knowledgeable of admissions and higher education best practices in enrollment management.

The Associate Director provides leadership to a team of enrollment specialists that supports the enrollment goals of the division.

This role also develops and supervises the team who manages outreach efforts including : virtual recruitment, transfer, training, alumni volunteers, communication, campus tours, and other areas as identified.

This is a professional position responsible for increasing undergraduate enrollment through coordinated, planned and data driven recruitment practices.

• Responsible for representing Chicago State University at high school, community college, university programs and events across the Midwest Including travel within Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri and Wisconsin : counseling families, prospective students and the general public on all aspects of the admissions process at Chicago State University;
• assisting with planning and implementation of university on-and-off campus programs; assisting with marketing and relationship-building activities through electronic correspondence and recruiting events;
• maintaining excellent public relations with prospective students and their families; making decisions regarding admission to the university;

determining and implementing recruitment strategies in order to achieve enrollment goals; and assisting with other enrollment related services.

Job Description

Admissions Outreach (90%)

• Represent the university at recruitment events hosted by high schools, community colleges, community and social service agencies, local and regional businesses, faith-based organizations, and etc.
• In consultation with the AVP / Director, use historical enrollment data to make decisions regarding travel to target markets to represent the university at recruitment events.
• Evaluate and advise prospective students using a consultative process to best determine educational needs and position CSU as the school of choice.
• Coordinate tour requests and support admissions activities (open house, cougar start u, etc.).
• Foster public and personal relationships between prospective students and families and the university.
• Regularly counsels and advises prospective students, families and the general public regarding university policies, procedures, the admissions process, pre-college planning and general information such as financial aid, housing, registration and other student services.
• Counsels and advises prospective and admitted students on matters involving career opportunities, academic majors and courses.
• Maintain a minimum standard of outbound and follow-up prospective students.
• Generates personal inquiries through network and professional relationships.
• Support application / registration events as applicable.
• Conduct a comprehensive admission file review process and use additional holistic information to make judgement calls to determine admissions decisions for new students based on a set criterion established by the university.

This holistic approach includes review of official high school and / or college transcripts, application, and standardized test scores for individual students going through the review process and review prospective students' application files on a daily basis.

• Achieve contact efficiency metrics and guide students through the online application process.
• Maintain accurate interactions with prospective students in CRM ( SLATE ).
• Assist in the production and distribution of recruitment materials including but not limited to brochures, pamphlets, newsletters, etc.

to represent the office of admissions and the university.

Other Responsibilities (10%)

• Participate on departmental and university committees.
• Participate in professional development activities annually.
• Complete other projects and duties as assigned.

Minimum Qualifications

Bachelor's degree .

Preferred Qualifications

• Master's Degree in public relations, communications or related field
• Admissions or Enrollment Management or related experience in admission / recruitment, customer service, and / or public relations preferred.
• Three to five years of related experience in admission / recruitment, customer service, and / or public relations
• Fluency in Spanish

Knowledge, Skills and Abilities

Additional Applicant Information

Physical Requirement / Demands

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Work Environment

Office and conference room settings.