Desktop Support Specialist

Overview

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This range is provided by HCLTech. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$31,000.00 / yr - $58,000.00 / yr

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Role purpose

This role will provide overall hardware / software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Responsibilities

• Image and install software on Windows, and Apple laptops / desktops including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and asset reclaim
• Data backup and data recovery coordination
• Hardware refresh
• Warranty and out-of-warranty repair and replacement
• Spare parts management
• Hands-on support for VDI 1st level troubleshooting
• Audio and video support including health checks
• Inventory and asset management depot operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, manage classification, assignment, tracking, and completion of requests or incidents
• Asset tagging and entering all incoming equipment into the asset management system
• Collaborate with cross-functional teams to onboard incoming new hires
• Ensure hardware is properly assigned and updated in the management system
• Provide weekly reports on physical inventory counts and weekly outflows of hardware
• Work with external suppliers to schedule repairs for damaged / malfunctioning hardware
• Ensure resolutions are consistent with company standards and policies

Qualifications

A candidates pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies : medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and / or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@ for investigation.

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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