Toyota Service Advisor

Full Job Description

SUMMARY : Team with our productive techs to work with a high-volume shop with high-income potential. Must be organized and an excellent communicator with closing ability.

We provide an excellent working environment and techs who WORK. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER :

• Annual income range $60,000 - $145,000 dependent on performance
• Medical, Dental
• Life and Disability
• 401K
• Paid Vacation
• Spiffs

RESPONSIBILITIES :

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS :

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Excellent communication skills
• Positive personality
• Above average energy level
• Personal and professional integrity

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Fairfax Toyota, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members.

We prefer to promote from within and do so often.