Head of Business Operations

Overview

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.

At Retool, we’re building the first enterprise AppGen platform : software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.

Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.

Let's build the future together!

Why we’re looking for you

Retool is growing rapidly and entering a new stage of maturity. To support this growth and help Retool scale to the next level, we’re looking for an experienced Head of Business Operations who can partner with our CEO, CFO, and other executives to help us build the systems and processes to continue to grow and operate at scale.

As the leader of our lean, high-leverage Business Operations (BizOps) team, you’ll help us make pivotal business decisions — from how we allocate resources to how we price our products, to what opportunities we should pursue next. We’re a fast-paced, innovative company with new challenges to tackle every week. You’ll be wearing many different hats as you take on whatever is needed to help the business succeed, and setting the vision for the broader BizOps team.

What you’ll do

Take end-to-end ownership of some of Retool’s highest value initiatives and open questions, from structuring the problem to implementing the solution

Partner with leaders across the business, from product and engineering, to GTM, to operations, and support strategic decision making and initiative prioritization

Evaluate opportunities to up-level the way Retool operates, partnering with the C-suite, Finance, and other Operations teams to support our path toward IPO-readiness

Incubate and help run new functions and teams

The skillset you’ll bring

8-10+ years of work experience, including 2+ years at a top-tier management consulting, investment banking, or PE / VC firm, and 2+ years at a high-growth tech company driving high-impact cross-functional projects

Excellent analytical problem-solving skills with ability to unearth insights and turn them into recommendations and action plans

BA / BS in Economics, Math, Finance, Engineering, CS, or other quantitative field; MBA or other advanced degree a plus

Strong written and verbal communication skills, able to synthesize findings and concisely articulate them to an array of audiences

Self-starter with a demonstrated ability to adapt to a rapidly-changing environment

Extremely organized and structured, with a proven ability to run projects and processes from end-to-end

Compensation and benefits

For candidates based in San Francisco, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.

Additional compensation in the form(s) of equity, and / or commission / bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

$247,900 — $335,500 USD

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

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