Sr. Implementation Consultant

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa's clients, providing expertise to support and successfully grow their business.

Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.

The Senior Implementation Consultant, Commercial Solutions Implementations position is an individual contributor responsible for leading complex implementations of Visa Commercial Solutions services with financial institutions and fintech partners in North America. The position is an advanced level and is responsible for program management of complex issuer implementations and launch of new or complex Visa Commercial Solutions programs. The individual will coordinate with multiple internal teams to develop and manage project materials, lead issuer project meetings and presentations, and provide regular updates to issuer / fintech and internal leadership teams on project status. The Senior Implementation Consultant will also provide guidance and expertise, based on complete understanding of client business needs and project scope. A significant portion of this role will involve developing clear and professional external documentation and internal workflow processes.

The position requires a high level of interaction and collaboration with business and technical leaders across the company, serving as a subject matter expert to clients and internal teams.

Essential Responsibilities :

• Program management of complex Visa Commercial Solutions data services and integration implementations using Project Management Methodology best practices and skills.
• Lead activities supporting implementation and launch of Visa Commercial Solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities.
• Provide consulting and technical expertise to structure an effective implementation
• Consult with clients to understand business use case and fully develop Solution document, detailing the requirements and implementation approach required
• Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
• Prepare and maintain detailed project plans with risk / mitigation plans and issue logs to track and enhance external and internal communications.
• Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
• Create and maintain necessary internal and external implementation documentation and forms.
• Proactively identify opportunities and implement recommendations to increase service quality and / or efficiency.
• Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
• Responsible for accurately recording project progression within a CRM system.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

Preferred Qualifications

Additional Information

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 127,300.00 to 184,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.