Help Desk Support Analyst
Orlans Group is seeking a Helpdesk Support Analyst to join our dynamic and growing law firm and real property focused companies.
Orlans companies offer sophisticated products and services through highly efficient processes, innovative technology, and skilled team members.
We strive to hire forward-thinking candidates that share our firm’s values and our focus on diversity, equity, inclusion and belonging.
Major Duties and Responsibilities :
- Provide Help Desk Level 1, 2 and 3 Support for applications and hardware.
- Provide hands on assistance for remote infrastructure projects working with remote team members.
- Provide backup support duties remotely to other locations.
- Provide technical support for all hardware including but not limited to : desktops, laptops, copiers, scanners, desk and cell phones, and tablets.
- Deploy hardware for all break-fix issues.
- Create User accounts and applicable security necessary for specific positions.
- Set up and deploy equipment (PC and phones) for new and existing employees.
Job Requirements :
- High School diploma or equivalent required. Associates or bachelor’s degree in information technology or related field preferred.
- Prefer three years' experience in providing personal computer support including implementing, maintaining, and supporting Microsoft windows environments.
- Working knowledge of IT ticketing systems.
- High degree of customer service skill is required.
- Excellent troubleshooting and problem solving skills are required.
- Ability to lift up to 50lbs and perform physical relocation of PC's, Monitors, and Printers.
- High level of attention to detail is required.
- Must be an independent worker within a team environment to succeed.
- Position is in our Troy, MI office, may have the ability to work from home 1 day per week
COMPANY EXPECTATIONS :
In the performance of their respective tasks and duties, all employees are expected to conform to the following :
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, clients, customers and suppliers.
- Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Why you should join Orlans PC?
Orlans PC offers a competitive salary and a full spectrum of benefits, flexible hours, 401(k) plan with company match, progressive health care plans, and an unlimited PTO program, to highlight a few.
Interested about learning more about Orlans PC, please visit us at www.orlans.com. We invite you to explore a career opportunity with our organization by clicking on the link below to apply.
Orlans is an Equal Opportunity Employer
Help Desk Support Analyst
Orlans Group is seeking a Helpdesk Support Analyst to join our dynamic and growing law firm and real property focused companies. Provide Help Desk Level 1, 2 and 3 Support for applications and hardware. Provide technical support for all hardware including but not limited to: desktops, laptops, copie...
Help Desk Support I
The Help Desk Support I acts as the primary interface to the customers that are supported by the Information Technology Department to effect real-time problem analysis and resolutions. The Help Desk Support I is an entry-level position within the Information Technology Department. Develop the abilit...
IT Help Desk Analyst
The IT Help Desk Tech is responsible for supporting users throughout the company with hardware and software issues. Description:To support the objectives of Aludyne Information Technology Department. Requirements: Education and Experience: Degree in IT or related field preferred and/or 1-2 years-exp...
Help Desk Support Analyst
Provide Help Desk Level 1, 2 and 3 Support for applications and hardware. Provide technical support for all hardware including but not limited to: desktops, laptops, copiers, scanners, desk and cell phones, and tablets. Prefer three years' experience in providing personal computer support including ...
Help Desk Support Technician (Edustaff)
Desktop support, maintenance, and troubleshooting, Cloud Technologies. Provide technology support to end-users in a centralized desk environment and on-site at school facilities. Provide informal training to end users and a professional level of support in difficult situations. Two years previous ex...
Help Desk Technician
Answers IT help desk calls and provides technical software, hardware, and network problem resolution for all MSGCU team members by performing problem diagnosis and guiding users through step-by-step solutions. Provides IT help desk support for all MSGCU team members in areas such as hardware and sof...
Service Desk Analyst
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!. Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. Service Desk Analyst (On-site in Southfield, MI). We offer a compre...
Technical Support Specialist
Offer technical support for other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve. ...
Help Desk Specialist
The Help Desk Specialist is responsible for efficiently managing support tickets, maintaining our Support Knowledge base, and ensuring timely resolution of issues in line with service level agreements (SLAs). ...
Sr. Onsite Desktop & IT Support Technician
With decades of extensive domain knowledge in technology solutions and exceptional customer support, the Calance team shares a passion for helping organizations achieve digital transformation and build streamlined IT infrastructure that supports their continued success. Ability to solve practical pr...