Help Desk Support Technician (Edustaff)

Qualifications :

• Strong interpersonal, oral, written & listening skills.
• Able to read, write, and speak English fluently and courteously; interact positively / appropriately with students, employees and the public;

handle special duties / situations as necessary.

• Valid driver's license and reliable transportation.
• Ability to : Manage multiple tasks, understand dependencies between tasks, and organize workload effectively.
• Prioritize work to meet expectations and deadlines.
• Provide informal training to end users and a professional level of support in difficult situations.
• Quick learner.
• Experience with Multimedia peripherals, projection systems / document cameras preferred.
• Demonstrated critical thinking / problem solving ability.
• Willingness to continue technical skill development.
• High personal work ethic and dedication to excellence in performance of duties.
• Able to work well in a team environment.
• Two years previous experience in customer support, computer operations, or related area.
• Associates Degree in computer-related field desired.
• Bachelor's Degree preferred.
• Experience with PC and iOS Operating systems and applications.
• Desktop support, maintenance, and troubleshooting, Cloud Technologies.
• Certification : CompTIA A+; CompTIA Network+ preferred.

Description :

• Create a positive customer support experience with professional attitude.
• Provide technology support to end-users in a centralized desk environment and on-site at school facilities.
• Provide telephone support, electronic requests, assist users.
• Open, track and close trouble tickets.
• Track / document issues and resolutions.
• Troubleshoot, configure, install and maintain a variety of software applications.
• Configure computer systems, diagnose hardware / software faults and solve technical problems.
• Support and troubleshoot : basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo, projectors, and sound system).
• Replace electronic components as needed.
• Provide support / training for district systems and applications.
• Create system, application and process documentation.
• Contribute to the development, maintenance, and enforcement of standards, processes, and procedures.
• Work within established standards and guidelines with minimal supervision.
• Demonstrate proactive and accountable attitude and promote end-user satisfaction.
• Provide occasional on call service during nights, weekends or special events as required.
• Acquire and maintain current knowledge of relevant products (software and hardware) and support policies.
• Perform diagnostic tests to resolve problems.
• Other duties as assigned by supervisor.
• Lift equipment up to 50 lbs.
30+ days ago