Facility Services Coordinator - Boston, MA

Facility Services Coordinator - Boston, MA

BGIS is currently seeking a Facility Services Coordinator to join the team in Boston, MA. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Facility Services Coordinator will :

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor / contractor escorts and instructing and supervising as required
• Manage the collection and distribution of internal and external mail & courier deliveries
• Manage the delivery of consumables throughout the refresh areas
• Support in the provision of building access cards to staff and contractors
• Support in meeting room requirements (ex. room reconfigurations & catering provisions)
• Perform administration duties as required including invoicing, receipting, and reconciliation
• Handle data entry & records management
• Manage work orders
• Maintain distribution lists

Minimum Education Required : High School / GED

Job Category : Coordinator

Additional Qualifications / Responsibilities : Experience / Qualifications : HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment. Demonstrated understanding of customer service principles. Demonstrated experience working with internal and external stakeholders at varying levels of an organization. Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism. Demonstrated attention for detail and grammar. Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy. Able to respond quickly to change and adopt a flexible / innovative approach to problems and opportunities.

City : Boston

State : Massachusetts

Job Code : Operations Specialist

Company : BGIS