General Manager

The General Manager is responsible for managing all aspects of the club, including their activities, employees, members, guests, community, government, industry, and corporate relationships. Manager will also be responsible for coordinating and administering club policies; developing operating policies and procedures; directing the work of department managers; developing, implementing, and monitoring budgets and financial matters; monitoring the quality of the club’s products and services; achieving financial objectives; ensuring member and guest satisfaction; securing and protecting the club’s assets, including facilities and equipment; and executing club operations, including managing all club’s facilities and operations with a strong focus on revenue generation, quality standards, and service delivery.

ESSENTIAL JOB FUNCTIONS :

• Develop, implement, and administer operational policies, procedures, and programs in conjunction with general policies.
• Ensure all Club policies and procedures are adhered to and all Club employees and members / guests are accountable for the compliance of all by-laws, policies, and procedures.
• Interact positively, professionally, poised, and politely with all staff members, vendors, and the community to promote a team effort.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever-changing and diverse age group of the membership. Display strategic thinking, excellence, passion, and advanced forethought.
• Responsible for developing short- and long-range business and financial plans for the Club.
• Create and implement actions to ensure the Club's performance to plan and revenue generation goals are met or exceeded.
• Coordinate development of operating and capital budgets, and other financial statements for the club, monitor monthly, and take effective corrective action as required.
• Analyze financial statements, manage cash flow, and establish controls to safeguard funds. Review income and costs relative to the Club's financial goals. Ensure the use of appropriate forecasting systems.
• Coordinate the development of operating, cash, and capital budgets according to the applicable budget calendar. Approve vouchers before payment and prepare and present financial reports to management.
• Provide advice and recommendations to Managers about Club operations and services.
• Oversee the care and maintenance of all the Club's physical assets and facilities.
• Oversee and manage Cap-ex projects to completion.
• Manage the marketing and membership relations programs to promote the Club's services and facilities to potential and present members.
• Ensure the highest standards for food, beverage, sports and recreation, entertainment, and other Club services.
• Work with department heads to hire, train, schedule, supervise, and direct the work of all Club staff members.
• Motivate staff to ensure the delivery of exceptional products, and services and achieve revenue goals according to department plans.
• Welcome new club members, meet and greet all club members as practical during their visits to the club. Develop and maintain ongoing dialogue and rapport with members through recognition, communication, and follow-through.
• Ensure the Club is operated in accordance with all industry and safety regulations and applicable local, state, and federal laws.
• Maintain confidentiality of all proprietary Club and membership information.
• Other duties may be assigned as business demands.

EDUCATION / EXPERIENCE / SKILLS :

PHYSICAL AND MENTAL DEMANDS :

TYPICAL WORKING CONDITIONS :

Work is performed in an indoor or outdoor setting. Varied weather conditions are expected with exposure to heat / humidity, or cool / cold weather. Varying schedule to include evenings, holidays and extended hours as business dictates.

Equal Employment Opportunity (EEO) Statement

Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Americans with Disabilities (ADA) Accommodation Notice

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Physical Requirements

This role requires the ability to stand, walk, bend, stoop, and reach for extended periods of time. The position may involve lifting, carrying, pushing, or pulling objects weighing up to 50 pounds. Work may be performed indoors and outdoors in a variety of weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About The Ranch Country Club :

The rolling landscape with iconic views, upon which our beloved Ranch Country Club estate rests, has a long-winded and extensive history dating back to the 19th century. The land, homesteads, and overall appearance of The Ranch have changed alongside the passing of time and at the hands of the many owners who cared for it, but the tradition and roots where it was planted have stayed the same. From the original land grant given to the Marion family to the Ward Mansion and all the way to how the Club stands today, the Clubhouse holds strong with the integrity and passion of those who’ve passed through the threshold.

At The Ranch Country Club, we take pride in the traditions and values that have remained since the early days of The Ranch and hope always to be a place that our Members can consider home.