Talent.com
PNC Bank NA
Lead TellerPNC Bank NA • Raleigh , NC
Lead Teller

Lead Teller

PNC Bank NA • Raleigh , NC
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Description

  • Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes.
  • Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  • To learn more about this and other opportunities on our team.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties. Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Create a job alert for this search

Lead Teller • Raleigh , NC

Similar jobs

Client Treasury Senior Associate

Standish ManagementRaleigh, NC, United States
Full-time

Client Treasury Senior Associate.Raleigh, North Carolina, United States.We are a provider of specialized fund administration services for Managers and General Partners of private equity funds, spec... Show more

 • Promoted

SBA Lender

Bank of Oak RidgeRaleigh, NC, United States
Full-time

We are seeking a driven, relationship-focused SBA 7(a) lending professional to help grow our small business portfolio and deliver an exceptional borrower experience.In this role, you will source an... Show more

 • Promoted

Senior Business Analyst (Mortgages/Loans)

Jconnect Infotech IncRaleigh, NC, United States
Full-time

Senior Business Analyst (Mortgages/Loans).A leading company is seeking a Senior Business Analyst focused on the Mortgage Loans process.The role involves strategic analysis and ensuring effective te... Show more

 • Promoted

Treasury Analyst

Arch Capital GroupRaleigh, NC, United States
Full-time

Develop and maintain planning and analysis tools for Arch Capital Group, supporting the Treasury function and all goals and objectives of the team.Promote consistency of process across a range of T... Show more

 • Promoted

Decision Support Partner I

RELXRaleigh, NC, United States
Full-time

Global Technology Finance Support Team Position.We are seeking a highly analytical and technology-driven professional to join our Global Technology Finance Support Team.This role is responsible for... Show more

 • Promoted

Credit to Cash Senior Operations Analyst

BDO USARaleigh, NC, United States
Full-time

Credit To Cash Senior Operations Analyst.The Credit To Cash Senior Operations Analyst is responsible for monitoring and facilitating issue resolution for the day-to-day activities of the billing an... Show more

 • Promoted

Relationship Banker or Senior Relationship Banker - Heritage

TruistWake Forest, NC, United States
Full-time +1

Job Position at Truist Financial Corporation.The position is described below.If you want to apply, click the Apply Now button at the top or bottom of this page.After you click Apply Now and complet... Show more

 • Promoted

Relationship Banker or Senior Relationship Banker- North Ridge

SunTrust Investment Services, Inc.Raleigh, NC, United States
Full-time

Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.Provides finan... Show more

 • Promoted

Bilingual Teller I (Raleigh)

Latino Community Credit UnionRaleigh, NC, United States
Full-time

LCCU is looking for a Bilingual Teller who is willing to learn and grow with the organization.The Teller I provides quality, front line service to members, and includes transactional duties, mainta... Show more

 • Promoted

Lead Cashier

Ulta Beauty, Inc.Morrisville, NC, United States
Full-time

OVERVIEW Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts.... Show more

 • Promoted

Loan Originator / Officer

ALCOVA MortgageRaleigh, NC, United States
Full-time +1

ALCOVA Mortgage Loan Officers are experienced and passionate mortgage professionals who thrive in a fast-paced environment, originating residential and government mortgage while providing the highe... Show more

 • Promoted

Relationship Banker or Senior Relationship Banker - North Hills

SunTrust Investment Services, Inc.Raleigh, NC, United States
Full-time

Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships.Provides finan... Show more

 • Promoted

Mortgage Advisors/Sales Leader

The EMAC GroupRaleigh, NC, United States
Full-time

Our client is a mortgage banker focused on growing market share in the Greater Atlanta market.Client's currently hiring talented mortgage loan officers who proactively identify, develop and maintai... Show more

 • Promoted

Builder Loan Consultant

loanDepotMorrisville, NC, United States
Full-time

The Builder Loan Consultant cultivates loan referrals through the builder.They examine, evaluate, and document customer applications for credit approval on real estate loans and maintains the opera... Show more

 • Promoted

Supervisor Resolution

First Citizens BankRaleigh, NC, US
Full-time

This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank.Responsible for a team of associates who mitigate Bank losses ... Show more

 • Promoted • New!

Commercial Bank, Sales Leading Specialist

Fox Point RecruitmentRaleigh, NC, United States
Full-time

Commercial Bank, Sales Leading Specialist.Raleigh, North Carolina, United States.We are seeking a Commercial Bank, Sales Leading Specialist responsible for developing new business from new prospect... Show more

 • Promoted

SBA Business Development Officer

HomeTrust BankRaleigh, NC, United States
Full-time

SBA Business Development Officer.The SBA Business Development Officer will be responsible for sourcing a government guaranteed loan pipeline, appropriate structuring of lending opportunities, loan ... Show more

 • Promoted

Collections Team Lead

Civic Federal Credit UnionRaleigh, NC, United States
Full-time

Collections Team Lead is responsible for the daily operational oversight of a team consisting of Collections Specialists tasked with proactive delinquency outreach and strategy.This role is respons... Show more

 • Promoted

Wealth Relationship Manager Specialist

CAPTRUSTRaleigh, NC, United States
Full-time

Wealth Relationship Manager Specialist/h2pCAPTRUST seeks a dynamic Wealth Relationship Manager Specialist who will lead and support existing and new client relationships to provide world-class serv... Show more

 • Promoted

Business Analysis with Banking + digital

Syntricate TechnologiesRaleigh, NC, United States
Full-time

Business Analysis With Banking + Digital.Location: Raleigh, NC (Onsite) Duration: W2 / C2C Contract Experience: 9+ Years.Experience as banking BA with exposure to DB, agile concepts, testing.Bankin... Show more