Primary Duties and Responsibilities :
- Devise strategies and techniques necessary for achieving optimum sales goals.
- Increase sales volume by effectively managing segmentation mix and efficient selling rates, keeping current with supply and demand trends, economic indicators, and competitors.
- Identify a new business that fits sales parameters through strong prospecting and conducting weekly outside sales calls through lead generation.
- Strong prospecting and soliciting of new and return group and corporate business through an action plan, preparation, and execution.
- Maintain accounts, contacts, activity, and business trace details within the Delphi sales platform.
- Consistently offer professional, friendly, and engaging service, building respectable client relationships.
- Ensure prompt and courteous service is extended to both internal and external customers.
- Participate in weekly sales and revenue calls by providing current account / group information and executing strategies.
- Work closely with Department Heads and Front Office teams to ensure customer satisfaction by disseminating all pertinent contract information on a timely basis.
- Establish parameters, and quotes and negotiate prices, confirmed by written contracts within guidelines.
- Able to extract data from pertinent reports to understand competitors' strengths and weaknesses and know how to effectively sell against them.
- Participate in tradeshows, conventions, and promotional events within the hotel and trade-related organizations.
- Effectively develop relationships within the community to strengthen and expand the customer base.
- Monitor production of all accounts and evaluate trends within the market.
- Remain current in all updates to brand standards, new procedures, and required training.
- Ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis.
- Prepare weekly, monthly, quarterly, and annual reports, as required.
- Review, update, and participate in the annual sales and marketing plan process.
- Balance operational, administrative, and colleague needs.
- Embrace a positive initiative attitude to help increase workplace productivity.
- Able to work a flexible schedule that may include evenings, weekends, and holidays.
- Handle all duties according to hotel policies, procedures, standards, and code of ethics.
- Maintain confidentiality of guest information and pertinent hotel data.
- Promote a safe working environment, and adhere to all safety and security policies and procedures.
- Always maintain a professional image through appearance and dress.
- Other duties as assigned by the hotel General Manager and Senior Director of Sales & Marketing.
Area Specific Responsibilities :
Work base will be from the assigned hotel given; however, the expectation is regular weekly visits to each property assigned.Identify a new business that fits sales parameters through strong prospecting and conducting weekly outside sales calls through lead generation.Attend property-specific receptions to generate leads and interact with customers.Organize and execute local and nearby feeder market blitzes.Partner with third-party meeting planners to generate additional leads and bookings.Establish relationships with local businesses and organizations and be an active member in local industry associations.Attend appropriate trade shows, and organize sales trips in local markets and feeder cities as directed by the SRDOSM.Qualifications :
Must possess excellent communication skills, both written and verbal required.Proactive sales approach, assertive and fast-paced, driven to succeed.The ability to converse with different cultures in a professional and positive manner.Ability to focus attention on guest needs, always remaining calm and courteous.Able to develop and proficiently make presentations with targeted messages in various settings, including groups and prospected customers.Able to organize, plan and manage workload working in a fast-paced environment.Strong interpersonal problem. solving abilitiesHighly responsible & reliable.Efficient in operating hotel property Management systems.Knowledge of Delphi and / or Hotel Sales Pro experience.Proficient in Microsoft Office programs; Word, Office, PowerPoint, and Excel.Be available to travel to complete property visits as well as other various functions to conduct business.Must always possess a valid driver's license to operate a company vehicle and be required to travel to complete the duties of an Areas Sales Manager.Physical, Mental, and Environmental Demands :
Must be able to sit / stand for extended periods of time, walk and walk up and down stairs while carrying objects.Must be able to lift and carry up to 25 lbs.Must be able to bend, reach, kneel, twist, and grip items while working at assigned tasks.Must have manual dexterity and coordination to operate all office equipment.Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.Skills, Educational Background, and Experience :
A minimum of 3 years of hotel experience is required, with a minimum of 2 years of successful track records in either hotel or resort sales preferredHigh school degree, with college or higher level of education