Residential Operations Closing Manager

Residential Operations Closing Manager

The Residential Operations Closing Manager primary responsibility is to maintain the Closing / Funding daily procedures and workflow; managing queues; updating Standard Operating Procedures. This role enforces adherence to the bank's residential loan procedures and investor's loan and documentation policies and guidelines. The position exercises independent judgment and discretion within the scope of authority, ensuring decisions align with the bank's operational standards. The role provides leadership to operational staff regarding closing operations.

Principal Duties & Responsibilities :

• Assists closers and funders to maintain company set turn times.
• Coordinates and manages daily work flow requirements in coordination with underwriting and the Operations Management.
• Manages reviews of outstanding wires and releasing funds.
• Coordinates with Operations Manager, Secondary and Underwriting to manage lock expiration, expiring documentation and any additional loan level conditions that may arise after the loan has been final approved that would impact qualification.
• Oversees communications to internal staff and external staff, verbally and in writing regarding status, issues or additional requirements for closing or funding.
• Ensures all Closers and Funders perform to company set standard productivity and customer service levels.
• Conducts new and ongoing training for Closers and Funders, leads staff meetings to communicate industry and company changes in order to maintain team unity and comprehension.
• Responds to post closing purchase deficiencies, Government Insuring and QC reports within company set standards and implements additional training when applicable.
• Ensure compliance with all applicable regulations.

Qualifications :

Education :

Special Instructions to Candidates :