Sales Support Associate

The Sales Support Associate is an entry-level professional who works to support the Sales functions in a variety of areas to ensure compliance with company policies and procedures. This role will be responsible for reporting, customer issue resolution, and collaboration with internal teams to ensure operational efficiency.

In addition to supporting the Fort Myers location, this position will also provide support to the Sarasota, FL, and Tampa, FL locations.

Duties and Responsibilities of the Position :

• Ensure products are well-stocked, visually appealing, and strategically positioned in retail stores to maximize sales, enhance the customer experience, and support promotional initiatives.
• Serve as the brand ambassador in retail stores while partnering with store managers and staff to coordinate merchandising activities.
• Provide administrative and logistical support for sales processes and assist with routine tasks to support the sales teams.
• Help maintain basic sales reports and update templates with market or sales data under supervision.
• Assist in compiling data for reports and visual summaries related to pricing, product, claims, inventory, and samples.
• May support sales order processing by preparing documentation and flagging discrepancies for review.
• Help coordinate logistics for sales meetings and conventions, including travel and material preparation.
• Provide general support to sales operations by gathering information and assisting with process documentation.
• Communicate with internal teams to help resolve basic customer issues and ensure accurate account information.
• Support reconciliation efforts by gathering documentation and escalating discrepancies to appropriate teams.
• May perform data entry of sales orders, monitor inventory levels, or handle other administrative items.
• Perform data entry, maintain records, and support inventory tracking as needed.
• Perform other duties as needed.

Required Experience and Education :

Competencies :

Other Pertinent Job Information :

About Dal-Tile :

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.