LCHB Manager

About the Job :

The position of CHB Manager will have primary responsibility for management, organization and development of a strong Customs Brokerage department.

Coordinate and oversee customer service requirements / procedures, and day-to-day clearing of inbound cargo..

In This Role, You Will :

• Manages the Customs Brokerage department.
• Responsibilities include evaluating employees, following established performance and wage increase guidelines.
• The importance of providing leadership and organization to the group is essential. Structure is needed in order to coordinate training and even distribution of the workload.
• Organization of the department.
• Provide support to staff in order for them to be able to complete their responsibilities successfully. Ensure that the Customs Brokerage Department is living up to our responsibility as part of the big picture of the logistics process as a whole.
• Ensure completion of accurate billing practices. Monitor the paid not billed report to ensure that files are being billed in a timely fashion.
• Communicate with staff and internal departments to ensure that the information flow is happening in timely and accurate manner.
• Provide organization to the department. Show leadership abilities and initiative to make adjustment to systems to make the team more effective and efficient as a whole.
• Outline responsibilities of staff.
• Train, follow-up, and support in proper training of department staff.
• Communicate with VP of Operations, Branch Manager, and all staff. Ensure that they understand their responsibilities, address questions, or need for additional training.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

We are always looking for people who will bring something new to the table!

Required :

• Minimum of 3 years Customs Brokerage import experience is required.
• Minimum of 3 years of experience in supervisory / management role in logistics specifically within a Customs Brokerage department- is required.
• FZT experience required.
• CHB License is not required but is preferred.
• Proficient in Microsoft Office Suite, including Word and Excel.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Ability to provide leadership, support, and guidance to team members.
• Ability to delegate tasks to individual team members.
• Ability to solve conflicts among coworkers.
• Ability to respond to urgent requests and different communication styles in order to satisfy internal and external customer alike.

Must be able to push for resolution while maintaining positive relationships.

• Must effectively and accurately communicate technical information via written and oral communication, . phone, fax and email.
• Basic mathematical computations. Appropriately add and compute fees, %’s, taxes, currency conversions, weight, Cube, Measures, US customs and other agency fees, time zone, and schedule computations.

Location :

This is an in-office role based in El Paso, TX