Bilingual Agent Member Support French-Canadian-French-Bilingual

Bilingual Agent Member Support French-Canadian-French-Bilingual - This is a 100% Remote Position  Job Type :

• FT 40 hour contract - Work from home    Join Our Virtual Team at Leading Edge Connections!
• At Leading Edge Connections, LLC , we’re redefining what it means to deliver world-class customer care.
• As a fully virtual contact center outsourcing company, we’re built for the people — our clients, our customers, and our amazing remote team.
• We’re currently seeking Bilingual (English / French or English / French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention .

What You’ll Do :

What We’re Looking For :

Join a company that values connection, flexibility, and genuine care — from wherever you call home.

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Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and / or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Job Type :