Call Center Representative - Amazon

Call Center Representative

The Call Center Representative is responsible for handling incoming calls and is the first contact customers have with the Amazon.com corporate resource line by phone. We act as a liaison by providing callers with the information and resources they need, while providing a memorable customer centric experience and are required to maintain confidentiality of Amazon's internal and external customer data. Our ideal applicant is someone who enjoys engaging with people. Who knows the importance of patience and active listening. That is comfortable with de-escalation and cares about the customer experience. We are a team that is focused in building a culture that celebrates our differences and diversity. Creating a safe space for growth and development. Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally We take care of you, so you can focus on delivering 5-star customer service and supporting the NWC Mission.

Job Location : Nashville TN Hours of Operation : 930 am -805 pm Monday through Friday. Wage : Starting Wage : $19.82 Full Range $19.82 - $24.00

What we can offer :

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25 / month
• Student Loan Contribution Program - $50 / month
• Pet Insurance Discount Program

Key Responsibilities :

Requirements :