Nonprofit Workplace Experience Manager

Nonprofit Workplace Experience Manager

WestCoast Children's Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children's Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity.

The Nonprofit Workplace Experience Manager, formally known as the Office and Facilities Manager plays a hands-on role in ensuring smooth operations from the "front-to-back" office. The position calls for a highly organized, strong-minded, and level-headed person able to make quick judgment calls to troubleshoot and problem solve. The position also requires exemplary diplomacy with a personal touch working with many staff and clients ranging in individual backgrounds, expertise, tenure, personality, beliefs, identities, and communication styles. This role reports to the Chief Financial Officer and the Chief Clinical Programs Officer on matters related to agency accreditation, "environment of care", infection control, and emergency management / response.

Key Responsibilities

Facilities

• Serves as the main contact for facilities and administrative requests, including the Assessment Center, collaborating with Executive Management to address workplace issues such as office supplies, furniture, space management, safety, and accreditation standards.
• Takes a solutions-oriented, hands-on approach to resolve issues locally, with minimal disruption, and escalates complex matters as needed.
• Demonstrates professionalism, ownership, and confidentiality in all staff and client interactions.
• Regularly inspects facilities for maintenance needs, prioritizing repairs based on urgency.
• Maintains detailed records of maintenance, repairs, incidents, and safety inspections.
• Collaborates with program staff, Alameda County, and other stakeholders to ensure the facility meets client and staff needs and safety standards for the STAT Program.
• Provides supervision and coaching to the Facilities Coordinator, establishing systems for tracking and addressing facilities-related issues, including maintenance, safety, office supplies, and vendor coordination.

Administrative

General Management

Risk Management

Key Qualifications :

Competencies (skills, abilities & knowledge) :

Position Details and Compensation :

This is a full-time, exempt position. Starting range : $75,000-85,000 per year depending on experience, and includes competitive benefits and compensation package, 403b and performance-based compensation plans.

Why Work Here?

Be part of a compassionate, driven team that is social justice-focused : We have Staff Affinity Groups such as Staff of Color, LGBTQ+, Equity and Inclusion, Health and Wellness, and more!

Make a difference for the Bay Area's most vulnerable populations : We serve hundreds of vulnerable kids and their families each year to create positive changes in their lives!

Access a growth-oriented learning community : As a Joint Commission Accredited agency, we are dedicated to providing the highest standard of care, and offer extensive clinical trainings and seminars led by field experts.

We Also Offer :

Join us and make a difference in the lives of vulnerable children and families in the Bay Area. WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.