Client Service RepresentativeCU*Answers, Inc. • Grand Rapids, MI, USA
Client Service Representative
CU •Answers, Inc. • Grand Rapids, MI, USA
3 days ago
Job type
- Full-time
- Quick Apply
Job descriptionHigh School graduate, GED, or equivalent work experience is required. Equivalent work experience equal to 1-2 years of prior office experience with a focus in administration or customer service. Familiarity with credit union operations is preferred. Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint). Superior typing, telephone and basic clerical skills. Excellent organizational skills Ability to effectively handle multiple priorities and meet deadlines. Ability to take initiative and work independently. Excellent verbal and written communication skills. Ability to deal with external clients as well as internal staff. Excellent attention to detail and accuracy. Ability to use discretion when dealing with sensitive or confidential data. Ability to work effectively with other CU Answers teams. Ability to operate telephone, photocopier, fax machines and PC workstation. Regular and predictable attendance. Embrace and adhere to the company mission and the seven cooperative principles of a cooperative. Ability to travel by auto or plane to multiple locations throughout the United States including but not limited to client sites, other building locations, general errands, etc. This travel could be multiple times per day, once daily, weekly, monthly, or annually. Possess a valid driver's license with an insurable driving record.
POSITION SUMMARY
The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and / or escalation. The Level 1 Representative is a client facing support role and supports credit unions as it relates to software inquiries.
Position Hours : Wednesday 12 : 30pm-4 : 30pm; Thursday and Friday 7 : 30am-4 : 30pm
ESSENTIAL JOB FUNCTIONS
- Provide day-to-day software support to customers via the telephone.
- Research problems as necessary and provide resolutions to customers.
- Escalate calls according to department expectations to Level 2 / Account Executive or other teams as outlined.
- Research and document software problems and forward them to Account Executive for processing.
- Take responsibility for increasing job knowledge, familiarity with credit union operations, and training and problem-solving skills.
- Maintain a positive contribution as a member of the Client Service team and complete all tasks assigned by management to meet team objectives.
- Provide on-site support and training as needed.
- Perform additional duties as assigned to support organizational goals and evolving business needs.
JOB qualifications
Create a job alert for this search
Client Service Representative • Grand Rapids, MI, USA
Related jobs
The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and / or escalation.
The Level 1 Representative is a client facin...Show more
A company is looking for a Client Manager, Payment Integrity to manage client relationships and ensure operational alignment in healthcare delivery.
Key Responsibilities Manage relationships with ...Show more
Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Handles Commercial customer in...Show more A company is looking for a Client Solutions Associate to support internal and external stakeholders throughout the benefit implementation process.
Key Responsibilities Lead and manage a sub-group ...Show more A company is looking for a Patient Service Representative (Remote).Key Responsibilities Handle inbound and outbound communications for patient inquiries and appointment scheduling Document and r...Show more A company is looking for a Federal Client Executive (Remote, US, NA).Key Responsibilities Build and drive a pipeline of new prospects Develop a go-to-market plan for Federal targets Establish l...Show more A company is looking for a Client Service Analyst.Key Responsibilities Oversee content delivery to clients, translating business needs into technical requirements and ensuring high client satisfa...Show more A company is looking for a Client Services Representative who will support the Sales and Operations teams by managing client case assignments and communications.
Key Responsibilities Accurately en...Show more A company is looking for an AVP Client Services - Casualty in the Northeast Region.Key Responsibilities Ensure contract compliance and manage financials, including accounts receivable and invoici...Show more A company is looking for an Inside Sales / Client Representative.Key Responsibilities Contact new and existing clients to solicit business Negotiate contract rates and facilitate interviews betwee...Show more A company is looking for an Account Service Representative to join their digital sales team.Key Responsibilities Provide general administrative support to the Digital Sales team Contact customer...Show more A company is looking for a Client Services Representative to provide front line support operations for clients and sales partners.
Key Responsibilities Troubleshoot, diagnose, and resolve technica...Show more A company is looking for a Client Service Representative to provide high-level service to clients via brokers and HR representatives.
Key Responsibilities Act as a liaison between clients / brokers ...Show more A company is looking for a Government Banking - Client Service Team Lead.Key Responsibilities Supervise and mentor client service representatives to achieve team goals and foster a positive cultu...Show more A company is looking for an Associate Client Partner - Quality Engineering.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Collaborate with delivery...Show more A company is looking for a Practice Client Partner for its Cloud and Infrastructure Services practice.Key Responsibilities Manage client relationships and oversee the opportunity management cycle...Show more A company is looking for a Participant Service Center Representative.Key Responsibilities Provide outstanding customer service via phone, email, and fax for retirement plan participants Assist p...Show more A company is looking for a Rev Cycle Denials Representative with experience in denials, appeals, contracts, and Epic.Key Responsibilities Handle escalated account and payer issues, including comp...Show more
Client Service Representative - Part-Time
CU •Answers • Grand Rapids, MI, United States
Part-time +1
Last updated: 16 days ago • Promoted
Client Manager, Payment Integrity
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 4 days ago • Promoted
Commercial Service Representative l- RBB Tuesday - Friday 11 : 30am - 8pm; Saturday 8 : 00am - 4 : 30pm.
Fifth Third Bank • Grand Rapids, MI, United States
Full-time
Last updated: 23 days ago • Promoted
Client Solutions Associate
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 3 days ago • Promoted
Patient Service Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Federal Client Executive
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Service Analyst
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Services Specialist
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
AVP Client Services - Casualty
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 4 days ago • Promoted
Inside Sales Client Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Account Service Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Services Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Service Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Government Banking Client Service Lead
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 4 days ago • Promoted
Associate Client Partner
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Cloud Services Client Partner
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 6 days ago • Promoted
Participant Service Center Representative
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 30+ days ago • Promoted
Illinois Licensed Revenue Cycle Rep
VirtualVocations • Grand Rapids, Michigan, United States
Full-time
Last updated: 26 days ago • Promoted