Account Manager

Job Function

Responsible for one or more of our industrial cleaning accounts including all operational, administrative, account expansion and customer relations responsibilities.

Essential Functions

• In conjunction with the customer, develops work scope, schedules, and staffing to complete the work defined by the client, including on-going work, new projects and shut downs.
• Ensures the established and un-established quality standards of MPW and the customer are met or exceeded.
• Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
• Responsible for expanding the business at the account, also finding and developing other business opportunities outside of the account.
• Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
• Responds to customer related complaints and inquiries, soliciting senior management and / or corporate staff support where appropriate.
• Reviews the disciplinary practices of supervisors and foremen to ensure consistency as related to disciplining employees.
• Oversees all of the locations inventory needs.
• Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
• Provides information as related to contract negotiations, as well as being an active participant.
• Responsible for daily meetings with the customer to review the status of the work schedule.
• Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
• Manages the MPW expenditures at the account operating level to meet profit goals.
• Performs other duties as directed.

Additional Responsibilities

Physical Requirements

Qualifications

Seniority level

Mid- Senior level

Employment type

Full- time

Job function

Sales and Business Development

Industries

Location

Huntsville, AL

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