ServiceNow Solutions Architect

Description

Strategic technical leader responsible for ensuring scalable, integrated, and aligned solutions across IT Service Management (ITSM), Customer Service Management (CSM), and key ServiceNow modules, acting as chief technical advisor and partnering with Product Owners and Enterprise Architects to maximize platform performance and business value.

Job Responsibilities

• Architect enterprise‑grade platform solutions by translating complex business requirements from Product Owners into sustainable, scalable, and high‑performing technical designs across our core ServiceNow modules (e.g., ITSM, HRSD, CSM, FSM).
• Establish and govern architectural standards and best practices for the ServiceNow platform, partnering with other DTG Architects to ensure security, future‑proofing, and alignment with the overall enterprise roadmap.
• Drive platform value realization by continuously evaluating new ServiceNow features, integrations, and process improvements, presenting clear recommendations to senior stakeholders and implementing them with delivery teams.
• Lead technical quality and integrity by conducting comprehensive design reviews, guiding delivery teams on complex integration patterns and data models, and championing technical debt reduction efforts in partnership with the Platform Architect.
• Serve as a trusted technical advisor and mentor to solution delivery teams, fostering technical excellence and ensuring that design decisions effectively balance speed of delivery with long‑term platform health and maintainability.

Job Qualifications

Job Details

Benefits Package

Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education / certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan.

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