Details :
Job Title : Flight Operations Associate
Location : Houston, TX
Zip Code : 77042
Start Date : Right Away
Job Type : Contract
Schedule : Fully Remote
Pay Rate : Up to $33.40 / hr DoE
Keywords : #FlightOperationsSystems #TechSupportJobs
JOB RESPONSIBILITIES :
Responsible for supporting customers" flight operations through optimizing their use of the FOS application
o Problem-solve customer issues and find solutions using existing application functionality
o Troubleshoot reported application bugs and document steps to reproduce for analysis by the product engineering team
o Understand customer enhancement requests and document those requirements for review by the product engineering team
o Implement and tailor application configuration to each customer"s needs
o Travel onsite to train customers on FOS application implementation and best practices
o Represent the department and product by traveling to and participating in tradeshows and conferences
o Support the sales staff by performing FOS application demonstrations
o Coordinate support between the customer, engineering, infrastructure, and, if applicable, any third-party applications that interface with the application
o Maintain accurate customer information to ensure appropriate communications
o Publish and / or update support guides and articles maintained in our various document libraries
- Communicate effectively with international flight departments to interpolate aviation and FOS application terminology
- Constantly strive for 100% complete and accurate deliverables to internal and external customers
- Participate in the 'on call rotation' which will include after-hours and weekend support as needed
- Escalate customer issues to internal teams, recording details into an issue tracking system and translate them into a corrective action plan
- Test new functionality and bug fixes reporting any functional issues and following up when appropriate
REQUIRED QUALIFICATIONS :
- Must be a US Citizen
- Bachelor's Degree OR
- Minimum 6 years of related work experience
- Experience in flight operations
- Ability to travel up to 25% of the time if needed
- Ability to work weekends as needed
PREFERRED QUALIFICATIONS :
- Experience with Flight Operations Systems (FOS)
- Experience working in a flight scheduling / dispatching department
- Experience in technical troubleshooting
- Practitioner of active listening
- Adaptability and resilience to change
- Advocate on behalf of our customers
EOE / F / M / D / V
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