Email / Chat Support Specialist

Job Description

This is a remote position.

We are seeking a dedicated Email / Chat Support Specialist to join our team at Stello Foods. In this role, you will be responsible for providing exceptional customer service through email and chat channels, ensuring customer inquiries are resolved promptly and accurately.

Location : United States (Remote)

Responsibilities :

• Respond to customer inquiries and issues via email and chat in a timely manner
• Provide product information, pricing, and order support
• Troubleshoot technical issues and escalate to the appropriate teams when necessary
• Ensure customer satisfaction by addressing concerns and resolving complaints effectively
• Maintain accurate records of customer interactions and transactions

Requirements :

Qualifications :

Benefits :

Requirements

Benefits

Requirements

Excellent written communication skills. Strong problem-solving abilities. Ability to multitask and prioritize in a fast-paced environment. Previous customer service experience is a plus. Proficiency in using chat support software and CRM systems.