Administrative Coordinator

Why Ut Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

Job Summary

Works under general supervision to provide operational support for, and working supervision of, clinic staff services in patient care setting.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include :

PPO medical plan, available day one at no cost for full-time employee-only coverage

100% coverage for preventive healthcare-no copay

Paid Time Off, available day one

Retirement Programs through the Teacher Retirement System of Texas (TRS)

Paid Parental Leave Benefit

Wellness programs

Tuition Reimbursement

Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

Experience and Education

Required

Education High School Diploma or equivalent or Bachelor's Degree in related field

Experience 2 years of experience at the level of CSA II or equivalent performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with High School Diploma or equivalent. or Six (6) months experience performing in a patient care front office or back office environment (in areas such as admitting, insurance verification, billing, and scheduling) with Bachelor's Degree.

Job Duties

Maintains high level of customer service to all internal and external customers. Functions as patient "service recovery" expert as needed.

Working Supervision Given :

• Oversees performance of tasks within function of clinic (patient phone calls, check-in, check-out, billing activities, scheduling, etc.). Provides working supervision to Clinic Staff Assistants (CSA staff) to ensure appropriate guidelines are followed.
• Functions as preceptor to ensure CSA staff receive orientation to work tasks. Creates and / or maintains templates for CSA staff functions as needed. Provides regular feedback and training to CSA staff regarding performance.
• Gives feedback to Clinic Staff Supervisor for performance reviews of CSA staff.

Operations :

Quality Assurance :

Duties performed may include one or more of the following core functions : (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

Performs other duties as assigned.

Security and EEO Statement

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.