Commerce & Customer Director

ABOUT THE ROLE :

• The Digital Delivery Director identifies and evaluates fundamental issues, providing strategy and direction for a cross-functional team responsible for designing, planning, building and supporting a portfolio of global websites, applications, and mobile apps. The incumbent implements company-wide practices to ensure alignment of the portfolio, initiatives, and technical roadmap to the multi-year digital strategy. They provide strategy, vision and direction to ensure successful digital experiences for customers around the globe.
• The Commerce Technology Director plays a pivotal role in advancing the company's digital commerce capabilities by overseeing the performance, scalability, and continuous enhancement of the online store and related platforms. This leader ensures the commerce technology ecosystem delivers a seamless and secure customer experience, while aligning with broader business objectives. Through close collaboration with internal teams and external partners, the Director drives technical innovation, manages vendor relationships, and oversees the delivery of key features that support omnichannel initiatives. The role also includes accountability for compliance, budget oversight, and talent development, requiring a high level of strategic insight and executive influence.

WHAT THE ROLE WILL DO :

Leadership & Supervision

Knowledge & Application

Collaboration & Interaction

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and / or other items of value, and such access may be supervised or unsupervised. The

Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education

Bachelor's degree or higher in the information technology (IT), project management or business field. In lieu of a degree, at least 12 years of experience in IT.

Skills and Experience

Preferred