Manager OptimEyes - Full time - Southfield

Super Vision Center Manager

Oversees daily Super Vision Center store operations and employees, ensuring customers receive the best care and service possible, exceeding patient's expectations within their direct area of supervision and all areas of the business unit. Receives and resolves, within established guidelines, customer concerns and complaints. Responsible for analyzing training needs, the development and administration of training plans and procedures to ensure employee development. Administers corporate policies and procedures. Responsible for the efficient and cost effective operations within assigned office, maintaining appropriate records and preparing required reports.

Principal duties and responsibilities include constantly and measurably improving store operations, maintaining and improving remakes, payroll, insurance deficiencies, and customer service, training, inventory, merchandising and marketing functions. Interviews and selects employees, ensures offices are adequately staffed, promotes and builds effective teams by conducting staff meetings, nurtures and empowers others to achieve, provides immediate feedback and recognition to employees, conducts performance evaluations according to corporate guidelines, establishes goals for individual and team performance using corporate action plans, gives timely feedback and helpful coaching while evaluating performance on a daily basis, accurately assesses strengths and development needs of employees providing individualized training, maintains a professional image through appearance and actions, demonstrates flexibility when handling customer and staff situations, anticipates customer needs and takes action to meet / exceed them, and demonstrates effective organization and personal management skills.

Education / experience required includes a high school diploma or GED, an associates degree is preferred, an understanding of budgets, revenue and expenses, previous optical experience, demonstration of managerial, leadership, communication and interpersonal skills, completion of all required training courses, ABO Certification preferred, and meeting or exceeding core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy.

Physical demands / working conditions include working in a retail office environment with a weekly schedule that may span across seven days, and may include nights and weekends.