Project Manager I

Job Description

Job Description

About Momentum :

Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications, and collaboration, and managed data connectivity including SD-WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space. We are committed to developing cutting-edge solutions that enhance communication and productivity for businesses worldwide.

Summary

This position will play a key role in the growth and expansion of business services and product offerings at Momentum Telecom. This position manages the deployment of Momentum hosted VoIP, High-Capacity Data and Video to small, mid-size and large businesses, and government, education and medical institutions. The individual in this role is primarily responsible for processing a customer order from time of signature to Retail Support Handoff. The full implementation process will be managed on a per customer basis by the Project Manager in this role.

This position will be based out of Momentum's Birmingham, AL office.

Essential Duties and Responsibilities

• Successfully guide and manage orders throughout the implementation process. This process includes order accuracy verification, order entry, feature customization and device provisioning, coordinating all necessary department schedules per order (Fulfillment, Sales, Billing, Software Engineering and / or vendors), facilitate and monitor provisioning (rejections, letters of authorization, pending orders, local service freezes, etc.).
• This role will also be responsible for managing the entire project and overseeing the date / time of port to ensure a successful transition and perform any clean up or follow up activities (changes, internal cases, etc.) upon request of customer or implementation / sales engineer.
• Customer Interactions to include but not limited to : Set implementation expectations, review order for accuracy, coordinate times and dates, vendors, post implementation review, post order support prior to Retail Support Handoff.
• Update documentation and process project tracking in various internal systems (i.e., Salesforce, order tracking system, Reseller Portal) accurately and timely. Track and monitor process through Retail Support Handoff.

Employees may be assigned as the project manager over a single project or multiple projects ranging in complexity based on business and technical factors.

Are You a Culture Fit

Our Promise to You

Education and Experience

Knowledge, Skills, Abilities

Successful candidates will possess and be required to show the following KSAs in this role :

Strong verbal and written communicator.