Site Manager

Site Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description

Epiq is currently seeking a dynamic, solutions-oriented Site Manager responsible for overseeing the daily operations of a small team in a fast-paced, high-level AM 100 law firm. Working manager and staff provide elevated concierge-style hospitality support, catered event support, and general office services. General office services include printing, mail distribution, and reception relief. The Site Manager is responsible for smooth, efficient, and professional support of all client meetings and events, and hospitality tasks. Will also be responsible for the supervision of all employees at the site, including recruiting, training, scheduling, submitting payroll, counseling, and development of their professional skills. This individual must bring a confident, collaborative leadership style and the ability to earn trust and respect from both their team and the client. The ideal candidate is someone who thrives under pressure, communicates with clarity and professionalism, and brings a proactive, "ownership" mentality to their work. Success in this role requires the ability to navigate high expectations and shifting priorities with grace, while maintaining strong service standards and a positive, composed presence.

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client's administration and the site employees
• Lead and manage a team providing high-quality office and hospitality services
• Anticipate client needs and offer thoughtful, well-communicated solutions that align with their goals
• Provides excellent client white glove customer service to all end-users at the site
• Foster a culture of accountability, respect, and high performance among staff
• Continuously looks for opportunities to increase the efficiency of our on-site operations
• Implement operational improvements and resolve challenges quickly and diplomatically
• Serve as the go-to on-site leader, balancing assertiveness with tact
• Seeks opportunities to increase our capabilities and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
• Recruits and interviews potential EPIQ candidates for available positions at the site
• Hires, trains, manages, and evaluates all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports
• Displays high ethical standard, integrity, work ethic, and loyalty
• This is a full-time onsite position

Qualifications & Characteristics

Job Requirements

The compensation range for this role is 54,578 to 68,222 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.