Technical Support Engineer

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities we serve, give back to our community, and minimize our global footprint. Each day, thousands of employees, customers, and partners trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by influential research organizations. With strong funding and growth, now is the time to be part of the Talkdesk legacy to accelerate our success.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST : Focus + Accountability + Speed = Talkdesker.

• Focus : Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability : Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed : Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker : YOU!

We Offer

Responsibilities

Requirements

Bonus Points

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.).

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Talkdesk 2's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification of Disability : Form CC-305. Page 1 of 1. OMB Control Number 1250-0005. Expires 04 / 30 / 2026.

Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one.

Disclosures are voluntary and confidential. If you want to learn more about the law or this form, visit the U.S. Department of Labor's OFCCP website at www.dol.gov / ofccp.

How do you know if you have a disability? A disability is a condition that substantially limits one or more of your major life activities. Disabilities include, but are not limited to : [list of disabilities as provided in the original content].

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