Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
Travel Physical Therapist (PT) in Zanesville, OH
Our Client is currently seeking Outpatient for positions in Zanesville, OH for a Unknown shift. The ideal candidate will possess a current OH license or Compact license Depending on the state. ...
Member Services Representative Full Time - Mason OH
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Member Services Representative Full Time Evenings - Mason OH
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Member Services Representative Part Time Evenings - Mason OH
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Weekend Member Services Representative
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Planet Fitness members, pro...
Member Services Representative PT Weekend Mornings
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Member Services Representative Ft 2pm-10pm
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Planet Fitness members, pro...
Member Services Representative Full Time M-F; 2pm-10pm, 3pm-11pm
Member Services Representative. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Planet Fitness members, pr...
Financial Services Representative – State Farm Agent Team Member
Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive. Interest in marketing products and services based o...
Inside Sales Representative - Mental Health Biotech - Onsite Mason, OH Office
The Inside Sales Representative (ISR) will qualify and sell healthcare providers and assist patients in their journey within Inside Sales territory. Agile and able to adapt to rapidly changing external circumstances or internal needs. In hiring and all other employment decisions, we prohibit discrim...