Salesforce administrator

job summary :

Serve as primary system administrator for the Salesforce environment. Be responsible for executing day-to-day operations of the Salesforce platform, ensuring its effective use across the organization. Handle complex tasks related to administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles and permission sets. Support users, troubleshoot issues, maintain data integrity, and implement customizations.

As a Salesforce SME, work closely with other team members and third party vendors to document system changes, assist in training users, and help plan for platform updates and enhancements.

The administrator will specifically support key organizational processes built on Nonprofit Cloud (NPC), including Nonprofit Success Pack (NPSP), Program Management Module (PMM), and the Grants Management or Outbound Funds Module.

location : Telecommute

job type : Permanent

work hours : 9am to 5pm

education : Associates

responsibilities :

• Lead the build and management of custom objects, page layouts, complicated workflows, complex reports and personalized dashboards as required.
• Manage Salesforce objects and processes for the organization.
• Specifically configure and maintain Nonprofit Cloud for Fundraising features, including Gift Entry, Allocations, and Pledge Management, as well as the Grantmaking features for foundations or the Outbound Funds Module for grant tracking.
• Maintain overall system configuration including workflow rules, validation rules, formula fields, escalation rules etc. ensuring data integrity and security within the system.
• Document system specifications and configurations.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Facilitate automation of processes using Salesforce tools such as process builder, flow automation, validation rules.
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant / Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more ensuring compatibility with the Nonprofit Cloud environment
• Monitor Salesforce release changes and advise business partners and department leaders on any impacts on production.
• Create and execute test plans and scenarios. Troubleshoot issues noted during testing or reported by users.
• Identify, document, recommend, and implement opportunities to improve system functionality and user experience focusing on nonprofit sector best practices.
• Validate development changes and ensure consistency with the Nonprofit Success Pack (NPSP) / Nonprofit Cloud data dictionary.
• Document modifications and customizations made in Salesforce including detailed descriptions, the rationale behind changes, and the impact on existing processes, to ensure clear understanding and easy reference for future maintenance and development.
• Provide direct support in planning for upcoming upgrades, seasonal releases, and long-term projects. Assess potential impacts, prepare necessary resources, coordinate with relevant stakeholders, and develop detailed timelines to ensure smooth and efficient implementation and minimal impact on ongoing operations.
• Contribute to the ongoing development and enhancement of Salesforce skills across the organization by providing support and continuously developing resources.

qualifications :

Bachelor's degree in related field (Information Systems, MIS, BIS, etc.); additional, applicable years of experience may be substituted for a bachelor's degree.

Minimum of four (4) years of experience in Salesforce Administration with demonstrated experience leading projects resulting in successful business outcomes.

Advanced understanding of Salesforce platform

Advanced proficiency in building custom apps and objects, formula fields, workflows, custom views, and other content of advanced complexity.

Advanced experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles and permission sets.

Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including : medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.