Commercial HVAC Dispatcher

Emerald Aire , Auburn WA.

We pride ourselves on the teamwork, communication and quality that have always been our greatest assets. Our company strives to create a rewarding work environment for our teammates while providing the best HVAC services to our fans.

We have built a dynamic and knowledgeable team that is brought together through our exceptional professionalism, value and respect for all involved with our company.

Through our coaching staff and team, we will continue to add value and satisfaction for our fans and players.

We are looking to add a highly motivated Commercial HVAC Dispatcher to join our team!

Pay : $29.00 - $34.00 Per hour, Depending on Experience + Performance Bonuses

Hours : Monday through Friday; 6 : 30am - 3 : 30pm with a 1-hour lunch

What Emerald Aire have to offer / Benefits

• We care about our employees and promote a healthy work life balance!
• Exciting and fun events to look forward to!
• Team outings (Bowling, Axe throwing, etc.)
• Annual family picnics / cook outs
• Office lunches on Fridays
• Holiday parties
• Team building events
• Health, dental and vision insurance.
• Fully funded HSA employer contribution (100% covered for the employee only)
• Family / dependent coverage available
• Short-term disability coverage
• Company provided Life insurance policy of $20,000.00
• 401K plan and profit sharing : Employer contributes up to 10% of your annual Income with a safe harbor of 3%
• Company provided cell phone and laptop computer
• 3 weeks of Paid Time Off (PTO) to be used for vacation and sick time
• 7 paid holidays per year
• Emerald Aire Bonus Program

Job Duties :

• Manage Service Dispatch - dispatch service calls, maintenance and project calls using Work Order Management based on skills and customer needs while maintaining profitability
• Master Audit process following the timelines of the department weekly workflow
• Utilize XOi software for work order details
• Comprehensive understanding of maintenance agreement coverages
• Proactive and current maintenance scheduling - minimal deferred scheduling
• Preorder maintenance supplies for most cost-effective purchase
• Maintain parts & material inventory
• Update and maintain accurate customer & contact information in Click-Up, our project management software
• Coordinate with sales, operations and customers for New Maintenance Start-Up
• Maintain a 95% utilization rate for all technicians
• Communicate with the field and customers to schedule necessary return and follow-up visits

Required Qualifications / Skills :

• 2+ years' experience in customer service or related field
• Excellent telephone, organizational, and communication skills (both written and verbal)
• High energy, positive attitude, and comfortable in a team environment
• Proficient using Microsoft Office Suite
• Skilled in learning new software programs
• Prioritization and organizational skills; ability to multi-task and attention to detail
• Geographical Knowledge of service area and map reading skills

Desired Qualifications

• Prior service dispatch experience
• Knowledge in commercial HVAC
• Experience using dispatch software

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator