Help Desk Specialist

Job Title : Help Desk Specialist

Work Location : Reston, VA - fully onsite

Duration : 12 months, likely extensions

Must be a US citizen due to the access requirement to the facility.

Project Overview :

Implements and recommends changes to the Information Technology (IT) plan on small, non-complex projects; configures and installs standard

hardware and software; provides basic automation support and coordination to the project; implements the IT portion of the project closeout plan. Performs a broad range of varied automation and communications-related work activities. Plans and schedules own work within a limited time horizon.

Job Summary :

Help Desk Operations :

• In this role, you will provide 24x7 first-line support for IT services to internal users. You will respond to IT requests and incidents, troubleshoot issues, provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to the enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

IT Service Management :

Local Infrastructure / Deskside Operations :

Mobility & Wireless Operations

Major Responsibilities :

Local Infrastructure / Deskside Operations

Helpdesk Operations

Mobility & Wireless Operations

Education and Experience Requirements :

Required Knowledge and Skills :

About Us

Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001 : 2015 / ISO 27001 certified processes, and strong and passionate client-engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities, and Transportation. SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at : https : / / spectraforce.com /

Benefits

SPECTRAFORCE offers ACA-compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, a 401K plan with employer matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer

SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability, or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.

California Applicant Notice

Notice to California Applicants : SPECTRAFORCE is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023, and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.

LA County, CA Applicant Notice

LA County, CA Applicant Notice : If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in the withdrawal of a conditional job offer.