Implementation Manager (US)

Job Description

At SAMY Consult, the consulting arm of SAMY, we're building an exceptional team of Sprinklr specialists who bridge the gap between technical implementation and strategic client partnerships. As our Implementation Manager, you'll play a vital role in our expanding US Sprinklr practice, ensuring our enterprise clients achieve transformational outcomes through expert platform implementation while building and leading our growing US implementation team.

Working closely with our Global Implementation Director, you'll be instrumental in delivering complex technical implementations, mentoring junior team members, and serving as the technical authority for our most strategic client engagements. This is a unique opportunity to leverage your deep Sprinklr expertise in a role that combines hands-on technical delivery with team leadership and client relationship management.

The ideal candidate

You're a technically-driven leader with a passion for complex platform implementations and a proven track record in enterprise Sprinklr deployments. You bring :

Advanced experience with Sprinklr's platform and deep understanding of its technical architecture and integration capabilities

Natural talent for leading technical teams and mentoring junior implementation specialists

Ability to translate complex technical requirements into scalable implementation strategies

Strategic mindset that balances technical excellence with business outcome achievement

Collaborative approach to working across implementation, sales, and client success functions

Genuine enthusiasm for solving complex technical challenges through innovative Sprinklr solutions

Strong leadership skills that inspire both team members and client technical stakeholders

Key responsibilities

As our Implementation Manager, you'll lead both technical delivery and team development to drive exceptional client outcomes and team growth.

Technical implementation leadership :

Lead end-to-end delivery of complex, enterprise-scale Sprinklr implementations for strategic US clients

Architect technical solutions that align advanced platform capabilities with client business transformation objectives

Manage technical discovery, solution design, configuration, integration, and optimization phases

Serve as technical escalation point and subject matter expert for complex implementation challenges

Establish implementation excellence standards and technical quality assurance processes

Team leadership and development :

Build and mentor a high-performing team of implementation consultants and specialists

Provide technical coaching and professional development guidance to junior team members

Establish US-specific implementation methodologies and best practices for team consistency

Lead recruitment efforts to scale the implementation team in alignment with business growth

Foster a collaborative team culture focused on continuous learning and technical excellence

Client relationship and strategic guidance :

Partner with client technical leadership to ensure implementations align with broader technology strategy

Facilitate technical steering committees and architecture review sessions with enterprise stakeholders

Provide strategic guidance on Sprinklr roadmap alignment and advanced feature adoption

Support pre-sales technical validation and proof-of-concept development for strategic opportunities

Process and knowledge management :

Contribute to our evolving library of technical implementation frameworks and solution accelerators

Participate in global implementation team knowledge sharing and best practice development

Lead technical training initiatives for both internal teams and client technical staff

Share implementation insights to inform product feedback and enhancement requests

Team collaboration :

Work closely with the Global Implementation Director to maintain technical delivery standards across regions

Partner with project managers to ensure seamless coordination between technical delivery and project execution

Collaborate with sales engineering teams to provide technical validation and solution scoping support

Support business development through technical thought leadership and client success demonstrations

Impact you'll make :

Deliver complex technical implementations that drive measurable business transformation for enterprise clients

Build a world-class US implementation team that sets the standard for technical excellence and client satisfaction

Contribute to SAMY's reputation as the premier Sprinklr implementation partner through technical innovation and delivery excellence

Help establish our US implementation practice as a key competitive differentiator during this critical expansion phase

Travel requirements :

Position involves approximately 20% travel, primarily within US

Regular on-site visits for technical discoveries, implementation workshops, and go-live support