Director, Ecommerce & Marketing Operations

Overview

Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.

Position Summary

We are on a journeyof global growth atan important timein thecybersecurityprofession and are seeking aDirector,Ecommerce and Marketing Operationstolead the evolution ofthis functionatISC2.org.

Reporting to the Senior Director, Marketing, we are looking for an innovative and results-driven leader who thrives in a dynamic and fluid environment, who can drive both customer-centric business results and new ways of working.

You will own and drivetheISC2 ecommercesite experience, including strategy and planning, content planning needs, site product display, A / B testing, commercefeaturesand functionality innovation

Additionally, you will manage the ISC2martechstack : enhance the marketing operations functionthrough marketing insights,and effective digital marketing strategies.

You will have P&L responsibility and willbe responsible fordriving strategy planning and execution to deliver daily, weekly, quarterly, and annual targets. You will also be able to define and adjust plans to deliver on financial targets, drive cross-functional execution and provide direction on adjustments to manage to overall revenue goals.

Responsibilities

Lead the short and long-term vision for the ISC2.org storefront, to develop and execute key site and customer strategies.

Be accountable for ISC2.org business performance and KPIs. On a weekly and monthly basis report on the site and customer KPIs, including but not limited to sessions, revenue, conv, RPV, repeat purchase rate, cross-sell rate, as well as new customer percentages.

Partner with UX counterparts to ensure the site is designed and merchandised to deliver a seamless customer experience.

Build and own the digital site roadmap and testing roadmap.

Accountable for the marketing operations function : ensuring we areleveragingSalesforce Marketing Cloud to the best of its ability,driving an efficientfunctionand moving them from a transactional to strategic offering to stakeholders.

Ensuring Salesforce marketing cloud is incorporated into overallecommstrategiesto ensure maximum effectiveness.

Drive innovative features, functionality, and content needs that support the digital selling experience. Partner with tech and creative teams to ensuretimelyand smooth execution of digital site roadmap.

Manage A / B testing initiatives on site and report out consistently to cross-functional peers on all tests to ensure learnings are incorporated into future marketing and creative strategy & planning.

Implement strategies to enhance direct-to-consumer sales, customer retention, and brand loyalty.

Analyzeandoptimizethe customer journey, from website navigation to checkout, to maximize conversion rates.

Build effective cross-functional internal partnerships across marketing, creative, product / technology, finance, and operations teams.

Work closely with theSnrDirector, Marketing toshare insights,recommendationsand collaboration acrossonline and offline campaigns.

Manage relationships with key e-commerce partners, including Amazon and third-party agency partners, tooptimizeperformance and drive growth.

Be accountable for ISC2.org long-term vision of digital experience, thinking outside the status quo to recommend new site experiences based on long-term vision at ISC2.

Maintain robust competitive intelligence tomonitortrends and digital best practices. Stay informed about industry trends, best practices, and emerging technologies in e-commerce, membership, and subscription-based businesses.

Define and implement product merchandising strategies to maximize sales and profitability.Optimizeproduct assortment, pricing, promotions, and inventory management to meet customer demands and achieve revenue targets.

Develop and own thedigital marketingstrategy and 3rdparty agency acrosspay-per-click (PPC) advertising, email marketing, social media, affiliate programs, and content marketing.

Miscellaneous duties as assigned.

Behavioral Competencies

Strong leader whois able todeliver results by partnering with stakeholders across all levels of the organization.

Demonstrated experience of driving business execution and delivering against revenue and profit targets.

A self-starter, who has the ability proactivelyidentifyopportunities and lead teams to implement.

Demonstrated success in a high-pressure and fast-paced environment with the ability to respond to changing priorities, without impact to organisational performance or productivity.

Ability to lead cross-functional teams and drive influence across many levels of the organization.

Management Responsibility

The role will manage ecommerce and marketing operations team members.

Qualifications

Deep understanding of eCommerce technologies,platformsand best practices

Extensive experience working with CRM and marketing technology platforms; Salesforce and Marketing Cloud preferred

Experience with :

ECommerce platforms (multiple)

Web Analytics Solutions (e.g., Google Analytics)

Project Management Tools (e.g., Monday.com / Smartsheet)

Content Management Solution experience

UX Design Collaboration tools (e.g., Figma)

Microsoft Office tools (Excel, PowerPoint)

Education and Work Experience

Bachelor’s degree in business administration, Marketing, E-commerce, or related fieldrequired.MBA or advanced degree preferred.

Proven experience of at least10years within e-commerce roles, preferably in retail or education industries.

5+ years of management experience

Proven experience of managing 3rdparty agencies.

Experience with a global organization preferred.

Experience working with different stakeholders and managing expectations

Budgetary control experience

Physical and Mental Demands

Up to 15% travel required

Work extended hours when necessary

Remain in a stationary position, often standing or sitting, for prolonged periods

Regular use of office equipment such as a computer / laptop andmonitorcomputer screens

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote

Posted Date 3 weeks ago (9 / 16 / 2025 4 : 18 AM)

Job ID

# of Openings 1

Category Communications / Marketing

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