Director, Strategic Account Management - Enterprise

Director, Strategic Account Management - Enterprise

3 weeks ago Be among the first 25 applicants

About Auror

At Auror, we're empowering the retail industry to tackle theft and Organized Retail Crime, a $150 Billion problem globally. It's high-volume crime that's increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we work with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK. Auror connects people and intelligence to reduce crime, using technology for good and embracing the potential of AI to supercharge our impact. We are committed to responsibly incorporating AI into how we work and what we build, encouraging all Aurors to explore its benefits.

The Role

As the Director of Strategic Account Management (Internally known as Director Retail Partnerships), you will lead the team responsible for growing and deepening Auror's strategic partnerships with the largest retailers in North America. This is a critical leadership role at the intersection of enterprise relationship management, value delivery, and enterprise sales. You'll build, coach, and inspire a high-performing team of Partnership Managers, equipping them to manage high-value partnerships, strengthen customer engagement, and drive revenue expansion. You'll work cross-functionally with Product, Marketing, Customer Success, and Sales to ensure we're delivering meaningful outcomes for our partners, aligned with Auror's long-term strategy and purpose.

Your Responsibilities

• Accelerate revenue growth and retention : lead the team to execute high-impact account strategies that drive account expansion, strengthen customer commitment, and consistently uncover and convert new commercial opportunities.
• Build and lead a world-class team : recruit, develop, and manage a team of strategic account managers, focusing on performance, career development, and inclusive leadership.
• Ensure execution rigor and process discipline : reinforce adherence to core sales processes, operating rhythms, and tools (e.g., Salesforce) to drive consistent performance, accurate reporting, and scalable growth.
• Own and grow executive relationships : build trusted senior relationships across key accounts, ensuring alignment on strategic priorities, measurable outcomes, and long-term partnership success.

Reports to

Ruby Arden, VP Customer

Requirements

Benefits

Next Steps

Tell us about your experience and passion for this role. Apply now—cover letters are encouraged. The deadline for applications is 31 October 2025.

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