Customer Service Specialist

Job Description

Job Description

Company Description

We are looking for a Customer Service Specialist to join our Rexel, USA team in Mansfield, MA!

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

Job Description

Summary :

The Customer Service Specialist is responsible for delivering exceptional customer service to our internal and external customers. Responsible for answering calls, addressing customer and vendor questions and needs both in person and via email, processing orders, and other clerical duties as assigned.

What You'll Do :

• Must behave consistently with the Company’s Core Competencies, Polices, Procedures and focus on safety
• Complete administrative duties including, but not limited to, resolving and processing accounts payables, answering emails, filing claims, purchasing office supplies, and managing various reports
• Establish and maintain customer relationships with a wide variety of clients
• Handle customer inquiries, process orders, and resolve customer issues promptly using root-cause analysis and data analytics
• Manage and maintain internal communication between sales team and branch / distribution center staff
• Consistently answer the telephone during business hours professionally, promptly, and courteously
• Partner with accounts payable, receiving and purchasing to analyze and resolve purchase order variances
• Coordinate special orders, last-minute shipping requests, and expediting any orders as necessary
• Trace orders as required and notify customers of any activity concerning their merchandise
• Research WMS (Warehouse Management System) transaction logs and / or hub alert system to correct or verify any outstanding issues
• Other duties as assigned

Job Duties Disclaimer :

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

Additional Information

Physical Demands :

Weight and Force Demands :

Working Environment :

Disclaimer :

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO / Disabled / Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Our Benefits Include :

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO / Disabled / Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.