Principal Cloud Site Reliability Engineer, Actimize

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re looking for a Principal Site Reliability Engineer who combines deep technical expertise with strategic vision. This role leads the design, architecture, and delivery of next-generation, highly available, secure, and performant systems across cloud environments. You’ll own large-scale DevOps initiatives—from defining reference architectures to automating complex CI/CD pipelines—and guide both business and engineering teams toward resilient, scalable, and cost-efficient solutions. As the technical authority on cloud operations, automation, and infrastructure security, you’ll set best practices, mentor teams, and drive continuous improvement across AWS, Azure, and emerging technologies.

How will you make an impact?

• Design, architect, and implement next generation highly available, performant and secure system architecture and automation solutions.
• Implement, maintain, and improve Continuous Integration and Continuous Delivery environments.
• Own and lead initiatives to define, design, and implement DevOps solutions which include reference architectures, estimates, and costing.
• Expert level knowledge and hands on experience managing databases including MySQL, MongoDB, Postgres, and RDS.
• Advise business and technology delivery leadership on how to translate the client’s infrastructure and automation business requirements into executable technological solutions.
• Participate in customers’ workshops and provide presentations of the proposed solution.
• Act as a subject matter expert on DevOps best practices as related to AWS and Azure.
• Perform analysis best practices and emerging concepts in DevOps, Infrastructure Automation, and Enterprise Security.
• Acts as a technical liaison between clients, service engineering teams and support.
• Review and audit of existing solutions, design and system architecture and participate in yearly security audits.
• Advise on best practices in Monitoring, alerting, and troubleshooting.
• Create technical documentation and mentoring of team members.

Have you got what it takes?

• 5+ years of production cloud operations experience
• 5+ years expertise in Linux command line.
• 5+ years of using Terraform in for automation. Hands on with automation and seeking out opportunities to automate manual processes.
• 5+ years of strong, hands-on experience building production services in AWS.
• 5+ years of experience with Kubernetes configuration management.
• 5+ years of experience working with various databases.
• 3+ years of experience with Docker and building Docker images.
• 3+ years of experience working with Artifactory and Jenkins.
• 3+ years of experience with scripting using Python and Bash
• Significant experience with CI/CD automation tools such as Bitbucket, Jenkins, Artifactory.
• Good understanding of java and Python application.
• Significant experience with configuration management tools such as Ansible, Salt, Puppet, or Chef.
• Ability to quickly adapt to changing priority in a high-speed work environment.
• Experience using AI to improve accuracy, efficiency and speed of Cloud Operations, Security and Support tasks.
• Ability to participate in on-call rotation.

Nice to have skills:

• Network: firewalls, load balancers, routers
• Log management: ELK Grafana Prometheus

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!