Entry Level MSP Technician (Help Desk)

Job Description

Job Description

Salary : $40,000 - $57,850

Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team

Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!

Key Responsibilities :

• Provide first-level technical support to clients, addressing their needs efficiently and professionally
• Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
• Document all work performed in our ticketing system, maintaining clear and accurate records
• Collaborate with team members to resolve technical issues and escalate more complex problems to higher-level technicians as needed
• Participate in ongoing training and development to continuously improve your technical skills and stay current with industry trends
• Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service
• Support the deployment and configuration of hardware and software, following standard procedures and guidelines
• Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment
• Help clients understand and utilize technology to improve their operations and achieve their goals

Requirements :

What we'll bring to the table :

Salary Range : $40,000 - $57,850