Call Center Manager

Job Description

Job Description

The Call Center Manager is responsible for leading strategic planning and call center operations in the Procurement Department : Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and TAT expectations.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES :

• Responsible for driving operations excellence : Standardization, Scalability, Effectiveness, Efficiency
• Responsible for implementing new procedures / protocols as they can change frequently
• Lead by example to provide guidance and mentoring to call & processing team members and direct reports
• Responsible for quality of service provided
• Responsible for human resources matters
• Develop clear communication channels and direction among cross-functional teams
• Requires regular and consistent attendance
• Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP)
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Adhere to HIPAA regulations, policies and procedures
• Help to foster and encourage Corvel & CERIS company culture amongst all employees
• Additional duties as required

KNOWLEDGE & SKILLS :

• Must have good computer and analytical skills
• Effective interpersonal and customer service skills
• Effective oral, written, and communication skills
• Highly Motivated and Self Starter
• Good organizational skills and ability to multitask
• Detail Oriented
• Competency to utilize company software and ability to learn new systems as necessary

EDUCATION & EXPERIENCE :

• Associates degree, national certification or a combination of education and relevant experience
• 5 years’ experience in a professional office environment
• Management or supervisory experience (1-3 years)

About CERiS

CERiS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners.

Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments.

We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities.

We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.