Job Description
Job Description
Job Description
Servpro Team Fabiani, a leading restoration company serving eastern Pennsylvania and southern New Jersey, is seeking a passionate Contents Restoration Specialist to join our growing team.
In this exciting role, you'll play a pivotal role in expanding our contents restoration division. You will leverage your skills to their fullest potential, contributing to the success of a thriving business within a dynamic industry. We offer a unique opportunity to develop new skills and advance your career while helping our community recover from disasters.
Responsibilities :
- Conduct initial project intake, gather information, and create project scopes.
- Prepare accurate and detailed estimates for content restoration services.
- Manage client communication throughout the restoration process, providing updates, addressing questions, and ensuring a positive experience.
- Schedule appointments for content pack-out, cleaning, restoration, and delivery.
- Oversee project timelines and budgets, identifying and addressing any potential delays or cost overruns.
- Ensure compliance with all industry regulations and standards.
- Handle accounts receivable tasks, including invoicing and payment processing.
- Maintain and manage content restoration software.
- Perform other administrative duties as assigned.
Qualifications :
Minimum 2 years of experience in a customer service and / or administrative role.Strong organizational and time management skills.Excellent communication and interpersonal skills, with the ability to build rapport with clients, vendors, and crew members.Proficient in Microsoft Office Suite (Word, Excel, Outlook).Experience with project management software a plus.Prior experience in the contents restoration industry preferred, but not required.Ability to work independently and as part of a team.Strong attention to detail and a commitment to quality service