Claim Supervisor - REMOTE

Job Title

This position supervises adjusters and directly handles claims within Ryder's self-insured, self-administered liability program. Oversees claim-handling processes performed by a professional staff. Handles complex insurance and contractual coverage issues, and complex and high exposure bodily injury and property damage claims. Maintain an active inventory of claims, ensuring appropriate follow-up, timely resolution, and adherence to service standards.

Essential Functions

• Investigate and resolve complex and high exposure claims, as well as direct outside defense counsel, independent adjusters, experts, and other vendors in the claim handling processes.
• Supervise outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled properly according to the applicable jurisdictions.
• Supervise assigned staff to ensure both technical expertise and a high level of customer service are attained.
• Monitor staff's technical work and develop and implement action plans if deficiencies are noted.
• Monitor staff's workflow to ensure accurate processing of claims, timely establishment of reserves, reviews and logs litigation.
• Responsible for coaching, education, audits, file reviews and performance appraisals of assigned staff.
• Assists Claim Manager with other staff as directed.
• Assists in team leadership role when appropriate or if the Claim Manager is not available.
• Participates with Claim Manager in the selection and management of outside vendors for investigation, cost containment, audit functions, expert witnesses, and litigation management.
• Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
• Participates in large claim review calls and updates field operations personnel on claim status.
• Possess a comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico.
• Handles cases in compliance with state statutes.
• Works directly with various State Departments of Insurance on inquiries and complaints.
• Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program.
• Reviews reserves and trends on individual cases, and recommends and sets timely and accurate reserves based on documented file developments.
• Ensures the most appropriate resolution of all claims is reached, and that a high level of customer service is attained.

Additional Responsibilities

Education

Bachelor's degree in business or a related field.

Experience

Seven (7) years or more experience in casualty claims, litigation and handling large complex cases. 0 to One (1) year experience supervisor experience preferred.

Skills

Strong commitment to the principles of customer focus. Requires superior claim technical skills, past experience handling commercial auto claims and a comprehensive understanding of the related coverages. Superior negotiation skills and ability to deal effectively with claimants and attorneys. Effective interpersonal skills and ability to communicate clearly in verbal and written communications.

Knowledge

Demonstrated ability to supervise 2-4 liability claims staff including conducting audits and performance appraisals; intermediate level; preferred. Knowledge of supervisory techniques and interpersonal skills, and the ability to effectively communicate precise directions to staff members; intermediate level; preferred. Comprehensive understanding of relevant laws and regulations governing Property and Casualty claims in the US, Canada & Puerto Rico; advanced level. Demonstrated ability to handle large exposure and complex insurance and contractual coverage exposure claims; advanced level. Experience in completing detailed and quality internal reports. Adhering to all reporting requirements.; advanced level. Experience in the participation and utilization of mediation and arbitration.; advanced level.

Licenses

Other Adjusters License, preferred. Appropriate licenses must be obtained within 45 days.

Job Category

Risk Management

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data / ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and / or long-term incentive plan based on the level and / or type. Compensation ranges for the position are below :

Pay Type

Salaried Minimum Pay Range : $100,000.00 Maximum Pay Range : $107,000.00

Benefits Information

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and / or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com / careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.