Director of Call Center Operations

A company is looking for a Director of Call Center Operations responsible for overseeing the centralization of call center functions and enhancing service delivery.

Key Responsibilities

Lead the integration of Access Center and Care Navigation teams into a unified call center operation

Develop and implement strategies to streamline processes and improve service delivery

Supervise and mentor call center managers and staff, fostering a culture of excellence and continuous improvement

Required Qualifications

Bachelor's degree; Master's preferred

7+ years' experience in call center management, with at least 3 years in leadership roles

Experience managing large-scale call center operations and leading teams through transformations

Strong understanding of call center technologies and best practices

Experience in healthcare or medical practice settings is highly desired