Title Release Manager

Title Release Supervisor

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.

We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.

As an equal opportunity employer, we're committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.

Job Summary :

Leadership position responsible for overseeing the title release process to achieve business objectives. Supervises title release representatives, fostering a culture of collaboration and accountability to drive performance, ensure compliance, and enhance operations.

Job Duties :

• Oversees daily operations of the title release process, ensuring accurate and timely processing in accordance with state, federal, and company requirements.
• Manages the title release team by providing coaching, performance feedback, and training to ensure individual and team success.
• Monitors and evaluates team performance using key performance indicators (KPIs) and other metrics to ensure that service level agreements (SLAs) and departmental goals are met.
• Resolves escalated and complex title issues, including discrepancies in lien data, title perfection, and customer complaints. Ensures the timely release of vehicle titles for paid-off loans.
• Reviews and approves title release documentation, including lien release forms and supporting documents.
• Ensures audit readiness by maintaining accurate and compliant title release records.
• Collaborates with internal teams (e.g. Compliance, Loan Servicing, Legal, Total Loss, Asset Remarketing) and external partners (e.g. dealerships, lienholders, title agencies) to ensure seamless coordination of title release activities minimize risk, and provide timely resolution.
• Reports operational performance and risk trends to leadership, providing insights and recommendations for strategic improvement.

Education and Work Experience :

Education : High school diploma or equivalent, degree preferred

Work Experience : 6+ relevant experience, 2+ progressive leadership experience

Significant experience in title release, loan servicing, or a related field.

Advanced knowledge of vehicle title release processes, lien filings, and regulatory requirements governing vehicle titles, liens, and title transfers.

Strong leadership and interpersonal skills, with the ability to hire, train, and develop direct reports.

Strong verbal and written communication skills, with the ability to work effectively with diverse audiences and maintain strong relationships.

Strong problem-solving skills, with the ability to proactively identify problems and develop solutions.

Good organizational skills, with the ability to pay strict attention to detail and meet deadlines.

Ability to work independently and as part of a team.

Ability to handle sensitive customer information with discretion, ensuring confidentiality and compliance with privacy laws.

Working knowledge of Microsoft Office Suite (Excel, Word, Outlook), and title management systems or loan servicing software.

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including skill set, experience, qualifications and other job-related reasons.

57,800.00 USD-$79,400.00