IT Snr Manager

Sr. It Manager, Network Operations & Incident Response

Oracle Health is seeking a highly skilled and resilient Sr. IT Manager, Network Operations & Incident Response, to lead, integrate, and advance network engineering capabilities across Oracle Health and the wider Oracle Industries ecosystem. Following the Oracle + Cerner acquisition, this leader will play a crucial role in harmonizing operational processes, unifying disparate team cultures, and delivering reliable, secure, and compliant network services for both commercial and government healthcare customers. You will work hands-on to guide teams through change and build trust, driving the adoption of best practices, cutting-edge automation, and data-driven continuous improvement. This position requires leadership and decision-making in a complex, global, highly regulated setting. You will empower engineering teams by providing clear priorities, professional development, and support, while personally managing executive, cross-unit, and customer-facing escalations. You will serve as the central point for integrating new teams and legacy organizations, ensuring consistent network operations, compliance, and delivery quality across multiple business units in the Oracle Industries Global Industry Units (GIUs) ecosystem. In this role, you will be accountable for setting operational direction, leading cultural and technological integration, and driving measurable progress through thoughtful risk-taking, iterative enhancements, and adaptive leadership. You will develop strong relationships with team members at all levels, foster buy-in in challenging cross-functional environments, and champion both the needs of the business and the growth of your people. Success will be measured by your ability to raise operational maturity, improve incident response, and unify performance and delivery outcomes for Oracle's industry-leading healthcare and enterprise platforms.

Responsibilities

• Lead, mentor, and develop a diverse, high-performing network operations and incident response engineering team spanning commercial and government healthcare infrastructure.
• Design, implement, and oversee operational integration strategies post-M&A, aligning processes, communication channels, and technical standards from legacy and newly acquired organizations.
• Manage day-to-day operational integrity of network services across hybrid environments including on-premises, Oracle Cloud Infrastructure (OCI), and AWS, ensuring robust performance, high availability, and compliance with regulatory standards such as FedRAMP and HIPAA.
• Foster a culture centered on engineering excellence, technical rigor, and curiosity, where teams are encouraged to experiment and improve through iterative development and measured risk-taking.
• Champion the adoption and optimization of automation frameworks including Python and Ansible, driving down manual effort, error rates, and incident response times.
• Establish and enforce best practices for network performance monitoring, proactive issue detection, root cause analysis, and the prevention of repeat incidents.
• Personally manage and respond to executive- and customer-facing escalations, providing calm, data-informed leadership during high-stakes incidents.
• Protect teams from unnecessary "escalation overhead" to ensure focus on strategic projects and impactful operational work.
• Collaborate with leaders and stakeholders across Oracle Health, Cerner, and other Oracle Industries GIUs to harmonize priorities, resolve dependencies, and share operational learnings.
• Directly engage in the post-incident review process, ensuring actionable root cause analysis, implementation of preventative measures, and a culture of learning and continuous improvement.
• Own operational metrics, reporting, and accountability for established SLAs, performance KPIs, and audit readiness. Present clear, honest assessments of risks and achievements to executive leadership.
• Partner with HR and Talent Acquisition to identify, recruit, and retain top network engineering talent, helping to build resilient, high-capacity teams.
• Promote psychological safety, open communication, and constructive debate while modeling decisiveness and accountability, especially when consensus cannot be reached or ambiguity persists.
• Navigate complex business environments and regulatory requirements while guiding your team in adapting to shifting priorities, new technologies, and evolving customer needs.
• Lead training, knowledge transfer, and capability building initiatives to ensure operations teams are equipped to handle the demands of Oracle's global, mission-critical networks.
• Identify and drive adoption of emerging technologies, regulatory changes, and industry best practices in cloud, networking, automation, and operational management.

Candidates must be a U.S. Citizen and complete an enhanced background screening to meet federal government requirements. Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only. US : Hiring Range in USD from : $105,000 to $223,400 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following : medical, dental, and vision insurance, including expert medical opinion; short term disability and long term disability; life insurance and AD&D supplemental life insurance (Employee / Spouse / Child); health care and dependent care Flexible Spending Accounts; pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays; paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours; paid parental leave; adoption assistance; Employee Stock Purchase Plan; financial planning and group legal; voluntary benefits including auto, homeowner and pet insurance.