Vietnamese Bilingual Call Center Representative - Remote Healthcare

🌟 We're Hiring : Bilingual Remote Customer Service Representative! 🌟

We are seeking a dedicated and customer-focused Bilingual Remote Customer Service Representative to join our team. The ideal candidate will have strong communication skills in both English and Spanish, along with a passion for providing exceptional service to our clients.

Remote Customer Service Representative (CSR) – East Coast (Maximus)

Location : Remote – Must reside on the East Coast (and work EST hours)

Pay Rate :

• $17 / hr – English, Haitian Creole, or Spanish (no differential)
• $18 / hr – Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian, and other Asian dialects

(Candidates must be fluent in reading, writing, and speaking their designated language )

Schedule :   Monday–Friday, 8 : 30 AM–6 : 00 PM EST | Saturday, 10 : 00 AM as scheduled

Type :   Full-time, Remote

Position Overview

Maximus is hiring  Remote Customer Service Representatives (CSRs) to support the  New York Medicaid CHOICE Project , providing enrollment and managed care assistance to program participants. This role is fully remote but limited to candidates living on the East Coast due to required  Eastern Standard Time (EST) working hours.

As a CSR, you will handle inbound calls, educate clients on healthcare plan options, proces s enrollment forms, and deliver exceptional customer service to individuals seeking Medicaid information or assistance.

Key Responsibilities

Technical Requirements (BYOD – Bring Your Own Device)

To qualify for remote work, candidates must meet the following equipment and connectivity standards :

Internet :

Minimum speed : 25 Mbps download (single user) / 50 Mbps download (shared connection)

Qualifications and Skills

Technical Skills :

Proficient with computer systems and capable of learning new software quickly.

Excellent verbal and written communication skills.

Why Join Maximus?