POS IT Support Specialist - Grocery Point of SaleBusiness Machines Company, Inc. • Lansing, MI, US
POS IT Support Specialist - Grocery Point of Sale
Business Machines Company, Inc. • Lansing, MI, US
19 days ago
Job type
- Full-time
Job descriptionStrong analytical and problem-solving abilities; good communication and customer service skills. Proactive, self-motivated, and willing to learn and adapt in a fast-paced environment. Experience or familiarity with POS systems, hardware, and software; knowledge of networking, databases, and Microsoft Excel is a plus. Education : Associate\'s degree, technical school, or high school diploma; valid driver\'s license with clean driving record. Competitive compensation : $16.30 - $25.19 per hour, depending on experience. Company-provided cell phone and laptop. Medical and dental coverage; disability insurance. Paid holidays and starting PTO; 401(k) with company match; profit sharing. Employment type : Full-time Seniority level : Entry level Job function : Information Technology Industry : IT Services and IT Consulting
Overview
POS IT Support Specialist - Grocery Point of Sale at Business Machines Company, Inc. is seeking a dedicated IT Support Specialist to assist customers with Point of Sale systems. The ideal candidate will have a strong interest in technology, problem-solving, and embody our core values.
Responsibilities
- Review open tickets, handle inquiries, and assist customers with troubleshooting POS hardware and software issues.
- Support receipt printers, tagging machines, handheld devices, POS registers, touch screens, and card readers; create sale batches, run reports, reset passwords, and configure new items.
- Escalate complex issues to developers when needed and document interactions and troubleshooting steps for the knowledge base.
- Participate in after-hours upgrades and scheduled software implementations; support after-hours duties as needed.
- Collaborate with colleagues and stay organized, prioritizing tasks to deliver high-quality support.
Qualifications
Benefits
Job Details
J-18808-Ljbffr
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