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Clerk Page / Telephone Operator

Clerk Page / Telephone Operator

TekWissen LLCNew York, NY, United States
17 hours ago
Job type
  • Temporary
  • Quick Apply
Job description

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.

Job Title : Clerk Page / Telephone Operator

Location : New York, NY 10017

Duration : 2 Months

Job Type : Temporary Assignment

Work Type : Hybrid

Shift : 2.00PM-10.00PM

Job Description : Summary :

  • Operates Attendant, Page, and Answering Service consoles.
  • Performs jobrelated clerical duties.

Telephone Operations :

  • Operate Amcom PC operator workstation to receive, direct, and place internal and external calls according to policy.
  • Initiate page calls on the computer system, radio long range, and aural page systems.

    • Performance Expectations :

  • Provide quality telephone operator coverage utilizing all the features of the AMCOM Call Center application.
  • Provide page support in a timely and accurate manner.

    • Page System Support :

  • Operate radio page system according to FCC regulations.
  • Program Zetron paging system changes as necessary.
  • Assist in maintaining record of local calls and air call paging.

    • Performance Expectations :

  • Provide quality customer service for page system users.
  • Assist with Zetron testing, pager configuration / troubleshooting, and database updating, as needed.

    • Emergency Support :

  • Perform all duties for medical and surgical emergencies in conformity with emergency policies and procedures.
  • Respond to all emergency calls such as : Medical Emergency, Fire (manually count bells), Bomb Threats, and other disasters.
  • Follow procedures as documented in departmental procedures and follow up on all calls.
  • Document all emergencies for reporting to the Emergency Preparedness Committee.

    • Performance Expectations :

  • Provide emergency response and notification services following documented notification procedures, including following escalation processes as required.
  • Follow all required documentation and notification instructions.

    • On Call Schedule Maintenance :

  • Receive on call schedules from departments and enter into the computerized Amcom system for use by evening, night, and weekend staff.
  • This information will also be transferred to the website to be used by all employees.

    • Performance Expectations :

  • Provide transcription service for on call schedules in a timely and accurate manner.

    • Answering Service :

  • Receive information from Doctors Answering Service and enter into the computerized Amcom System for use by evening, night, and weekend staff.

    • Performance Expectations :

  • Provide transcription service for doctor's answering service information in a timely and quality fashion.

    • Administrative and Clerical Support :

  • Prepare telephone toll and message unit charge tickets for each call placed for department individuals.
  • Change batteries on page units as necessary.
  • Transmit Telex messages and distribute incoming messages to appropriate departments.
  • Respond to TTY unit (hearing impaired) when necessary.

    • Performance Expectations :

  • Assist with financial management, inventory management, message delivery, and related ancillary clerical or operational tasks as needed.

    • Problem Management :

  • Receive, record, and forward all trouble calls for offhours trouble reporting.

    • Performance Expectations :

  • Provide support, following documented processes, for all telecommunicationrelated and possibly miscellaneous trouble calls that are received.

    • Required Skills & Experience :

  • Client will allow any amount of experience. If there is none, this should be escalated.

    • Education :

  • HS Diploma / GED.

    • TekWissen Group is an equal opportunity employer supporting workforce diversity

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