Mgr, Operations

Operations Manager

Operations Manager Basic Function : This is an operational role that requires day-to-day engagement with Regional Directors in managing the business to ensure compliance with all rules and regulations, improved reliability, enhanced customer experience, and strong safety culture. The Operations Manager will be responsible for managing internal and external service center activities associated with distribution, field service, and meter reading departments to ensure the safe, reliable, and economical delivery of natural gas to our customers. The Operations Manager will provide direct leadership and guidance to our distribution, field service, and meter reading departments to ensure that key metrics are achieved. The Operations Manager will focus on strategies to improve and sustain operational excellence, and great customer service for our customers.

Duties and Responsibilities included but not limited to :

• Directs and coordinates Service Center activities to ensure safe and economical natural gas delivery to customers
• Supports Distribution, Field Service / Meter Reading with all KPI goal attainment objectives.
• Measures and assesses regional performance indicators and develops strategies to improve performance (leak response, appointment attainment, above / below ground leak repairs, Read / Offs, 3yr meter inspections).
• Partners with Resource Management to further develop and implement the Operations Model.
• Oversees route review process and sets expectations for Distribution, Field Service & Meter Reading.
• Supports Operations with daily monitoring of workload for Distribution, Field Service & Meter Reading.
• Ensures above / below ground leak repairs are completed in accordance with Operational plan.
• Coordinates activities on high profile incidents. (Ex.) Outages, damages, natural disaster response
• Builds relationships and partnerships with chambers of commerce, local corporations, HVAC distributors, real estate developers, and others to increase market share.
• Develops effective working relationships with community and business leaders to increase market share to promote the Company as an involved corporate citizen.
• Takes leadership role in civic and community activities; encourages employee participation.
• Manages contractor relationships for outside services (meter reading and above / below ground contractors leak repairs).
• Maintains accurate accounting of assets and capital expenditures (e.g., meter blankets, periodic test meter blankets, commercial meter blankets, etc.).
• Provides leadership on outside teams and work projects, to advance the Company's business process improvement initiatives.
• Supports O&M budget management through accurate accounting of assets and capital expenditures. Monitors and reports on variances. Provides explanations and takes appropriate action on shortfalls and variances.
• Manages staff selection, development, and retention.
• Coaches, provides feedback, and evaluates performance of staff.
• Enforces organizational policies and procedures.

Oversight : Employees reporting directly or indirectly to the Operations Manager perform or supervise the following functions for the Service Center :

Education and Experience :

Required : High School diploma or GED 3-5 years supervisory experience Proven track record of leadership and obtaining results Experience working with directors and senior leadership on an individual and team basis

Preferred : BA / BS degree MBA 5-7 years gas operations experience

Disclaimer : This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities, and qualifications required in the job.

About Southern Company Gas : Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE : SO), America's premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company (NYSE : SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable, and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental, and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare, and retirement benefits designed to support physical, financial, and emotional / social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus / awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https : / / seo.nlx.org / southernco / pdf / SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification : 15463 Job Category : Gas Pipeline Operations & Maintenance Job Schedule : Full time Company : Virginia Natural Gas