Customer Support Analyst - Remote

About the job Customer Support Analyst - Remote

The Client service Rep job is actually full-time based upon an anticipated routine of 35-40 hrs every week, Sunday- Saturday.

Workers are actually called for to possess flexibility to operate any one of our 8-hour shift timetables during our normal organization hrs of 5 : 00 am-10 : 00 pm local time.

Requirement instruction times are actually Monday - Friday 8 : 00 am actually to 5 : 00 pm CST for 4 - 5 weeks. It might be actually needed, given the business necessity, to work occasional overtime.

Major Duties

Respond to inbound telephone calls coming from our clients on issues connected to benefit qualifications concerns as well as prescription status questions

Quick guide and teach agents on their prescription advantages, use of planning, formulary, premiums and standing of purchases and also insurance claims or inquiries

Inquire ideal concerns as well as listen proactively while chronicling needed details in computer system systems

Determine problems and connect remedies and steps to customers, drug stores and also physicians with prescribed orders and reorders

Create outgoing calls to consumers on prescribed orders as well as remittance issues

This task is similarly challenging and also satisfying. You'll be actually called to research study complex concerns pertaining to participant prescription and / or even drug store benefits throughout several databases which demands fluency in computer system navigating and toggling while with certainty as well as compassionately employing along with the customer.

You'll be compensated and also acknowledged for your performance in an environment that will challenge you and also offer you crystal clear direction on what it takes to be successful in your job along with offer advancement for various other parts you might have an interest in

JOB INTERVIEW METHODS Our job interview procedure has been actually structured for your advantage! Your electronic, saved interview will definitely contain 5 questions as well as final lower than 30 minutes.

Thus, feel free to be actually express, clear, as well as specified. The moment a selection has been brought in after your interview, our experts are going to let you recognize!

Needed Accreditations

High School Diploma / GED (or greater) OR equivalent work expertise

1+ years of customer service knowledge to consist of giving company over the phone

Experience with personal computer as well as Microsoft window computer functions, which includes the potential to browse and know brand-new and intricate personal computer system functions

Basic knowledge of Microsoft Office Word (capacity to open and also browse a word file) and also Microsoft Excel (ability to open up as well as get through a spread sheet).

Ability to operate any one of our 8-hour shift schedules during the course of our typical company hrs of Sunday - Sunday 5 : 00 am - 11 : 00 pm local time in Pacific Civil time OR Hill Standard Time relying on location.

Preferred Accreditations.

Phone Facility experience.

Customer support experience.

Adventure with Adult Learning in online environment.

Adventure partnering with Digital systems and devices. Internet, Chat, email.

Health and wellness Care / Insurance environment (familiarity along with health care terminology, health plan records, or even benefit program design).

Social work, behavioral health, condition deterrence, wellness promo and also actions improvement (collaborating with at risk populaces).

Telecommuting Demands.

Needed to have a committed work area established that is actually divided coming from various other living places as well as provides info privacy.

Capability to maintain all firm sensitive files safe (if relevant).

Have to reside in a site that may obtain a UnitedHealth Group authorized fast net link or utilize an existing fast world wide web solution.

Need to have the capacity to hook up directly into world wide web through hard cord (either directly to modem or hub).